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Cyber Analyst Jobs in Illinois

IT Associate Technology Analyst

Artech LLC

  • East Moline, IL
  • 24 days ago
  • Remote
  • $20–$24 Per Hour

Highlights

Required Experience: 1+ years of experience supporting software applications or business systems, including issue analysis and resolution within defined processes. 1+ years of experience working in a service desk, application support, or customer support environment with a focus on responsiveness and customer experience.

Numbers & Facts

LocationEast Moline, IL (
Remote
)
Salary$20–$24 Per Hour

Description

Title: Dealer Support Specialist/IT Associate
Location: East Moline, IL
Duration: 1+ year of contract

This team is currently working a hybrid schedule – 4 days in the office each week. Fully Remote candidates will not be considered.

Job description:
  • this is a Dealer Business Specialist position that will primarily be responsible for Application Support
  • Candidates who only have basic infrastructure, networking, or desk top support experience are NOT a good fit for this position. The manager is looking for someone with proven experience with application support
Required Experience:
  • 1+ years of experience supporting software applications or business systems, including issue analysis and resolution within defined processes
  • 1+ years of experience working in a service desk, application support, or customer support environment with a focus on responsiveness and customer experience
  • Ability to clearly communicate technical and functional information to dealers, business users, and team members
  • Proven ability to follow established support processes while escalating issues appropriately when needed
  • Demonstrated learning mindset with the ability to build functional and technical knowledge over time
  • Foundational understanding of Generally Accepted Accounting Principles (GAAP), including bookkeeping, general ledger, reconciliations, and financial statements
Other Relevant Experience
  • Exposure to dealership operations or dealer-facing business applications
  • Familiarity with IT service management concepts such as ITIL or Lean Service Management (LSM)
  • Experience using Client technologies such as Office, Power Platform, or Dynamics 365
  • Basic understanding of security fundamentals, including identity management and multi-factor authentication (MFA)
  • Working knowledge of SQL for data analysis or troubleshooting
  • Awareness of API concepts and system integrations

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