OverviewSeeking an experienced Assistant Information Technology Manager to support daily IT operations, technology infrastructure, and IT projects. This role requires hands-on technical experience, strong troubleshooting abilities, and the ability to support both end users and IT systems.
Key Responsibilities
- Assist with daily IT operations and technology initiatives.
- Manage and support Active Directory (user accounts, permissions, groups, and Group Policy).
- Support converged technology environments involving:
- Computing systems
- Networks
- Security systems
- Storage infrastructure
- Install, configure, maintain, and troubleshoot hardware, software, and network equipment.
- Provide technical support and resolve escalated help desk issues.
- Perform basic SQL queries and assist with database troubleshooting.
- Maintain IT documentation, inventories, and support procedures.
- Assist with system upgrades, cybersecurity measures, backups, and disaster recovery processes.
- Coordinate with vendors and internal departments on technical projects and issue resolution.
Required Qualifications
- 3 to 5 years of IT experience (minimum 3 years required).
- CompTIA A+ Certification (Required).
- CompTIA Network+ Certification (Required).
- Experience administering Active Directory.
- Knowledge of converged technology environments.
- Basic SQL knowledge.
- Strong troubleshooting, customer service, communication, and organizational skills.
- Ability to work independently and collaboratively.
Preferred Qualifications
- Previous Help Desk or Technical Support experience.
- Experience assisting with IT projects and coordinating technical work.
Ideal Candidate Background
- IT Support Specialist
- Systems Administrator
- Desktop Support Technician
- Network Support Technician
- Help Desk Lead
- Junior Systems Engineer
- IT Coordinator
Call our office at 3368821601 or come into our office at 2640 Willard Dairy Rd GSO 27265 Ste 104