IT Asset Manager

We are seeking a highly motivated, hands-on IT Asset Specialist to support depot operations. This  role requires someone who can hit the ground running, with strong experience in ServiceNow  (SNOW), and the ability to manage asset lifecycle processes while driving audit readiness, reporting, and process improvements.

Asset Management & Depot Operations: 
- Create and maintain asset records in ServiceNow (SNOW) 
- Manage RBS workflow (ROP, Bin, Shelve) ensuring accurate intake and storage 
- Execute Receive/Order Processing (ROP) and track asset movement 
- Maintain inventory accuracy through proper binning and shelving 

Reporting & Data Management: 
- Build and maintain reports and dashboards in ServiceNow 
- Track KPIs such as inventory accuracy, backlog, and throughput 

Inventory & Audit Compliance: 
- Conduct inventory audits and cycle counts 
- Support Tech Bar audits and depot compliance activities 
- Identify discrepancies and drive corrective actions 

Depot Support & Execution: 
- Support Tech Bar operations and end-user device intake 
- Coordinate with cross-functional teams for asset flow 

Process Improvement & Documentation: 
- Develop SOPs and improve documentation 
- Identify process gaps and drive improvement initiatives