IT Asset Management (ITAM) Analyst

Zions Bancorporation's Enterprise Technology and Operations (ETO) team is transforming what it means to work for a financial institution. With a commitment to technology and innovation, we have been providing our community, clients and colleagues the best experience possible for over 150 years. Help us transform our workforce of the future, today.

We are seeking an experienced IT Asset Management (ITAM) Analyst to join our Technology team. This role is critical in maturing our ITAM practice, optimizing asset lifecycle processes, and ensuring effective governance of hardware and software assets. The ideal candidate has deep hands-on experience with the ServiceNow platform, specifically Hardware Asset Management (HAM Pro) and Software Asset Management (SAM Pro), along with a strong understanding of ITAM best practices and process transformation.

Key Responsibilities

• Oversee and optimize lifecycle management processes, including procurement, deployment, management, and retirement.
• Improve data accuracy of IT assets, utilizing Platform Analytics for KRIs and KPIs.
• Analyze complex systems and data, troubleshoot technical and process issues, and recommend and implement solutions.
• Subject matter expert (SME) for ServiceNow HAM Pro, SAM Pro - functionality, configuration, and optimization.
• Maintain workflows, automation, and reporting dashboards within ServiceNow.
• Partner with the stakeholders to create and implement new features, resolve issues, and streamline processes.
• Help define, document, and improve ITAM processes, policies, and procedures aligning to industry best practices.
• Partner with stakeholders, including procurement, security, finance, IT operations, and support teams to align ITAM best practices.
• Provide reporting and insights to leadership regarding health, compliance risks, spend optimization.
• Provide training to key stakeholders and ITAM team members.

Qualifications

Required

• 4+ years of hands-on ITAM experience, with direct responsibility for hardware and/or software asset management.
• Proven knowledge of HAM Pro and SAM Pro modules, specifically within ServiceNow.
• Strong understanding of ITAM best practices, including lifecycle management, discovery, compliance, and governance frameworks.
• Excellent analytical and problem-solving skills; ability to translate business needs into technical solutions.
• Strong communication and stakeholder engagement skills.

Preferred, not required

• Certifications such as:

• Hardware Asset Management Fundamentals - ServiceNow

• Software Asset Management Fundamentals - ServiceNow

• Certified of IT Asset Disposition (CITAD) - IAITAM

• Certified Asset Management Professional (CAMP) - IAITAM

• Certified Software Asset Manager (CSAM) - IAITAM

• Certified Hardware Asset Management Professional (CHAMP) - IAITAM

• Certified IT Asset Manager (CITAM) - IAITAM

• Experience with CMDB processes and relationships.

• Familiarity with ITIL foundations or other IT service management (ITSM) frameworks.

Key Competencies

• Detail oriented with a focus on data accuracy and process integrity
• Skilled at workflow design and business process mapping utilizing Visio
• Strong ability to influence change and strategic enterprise process transformation
• Ability to collaborate with peers and internal partners to lead and motivate change
• Ability to operate independently in a fast-paced environment
• Ability to explain technical concepts to non-technical stakeholders and provide end user training and support
• Continuous improvement mindset
• Ability to work with limited direction
• Independently determines and develops approach to solutions

Visa Sponsorship:

This position is currently not eligible for employment visa sponsorship (e.g., H-1B visa). This includes, for example, situations where a candidate may have temporary work authorization while enrolled in school or upon graduation (e.g., CPT, OPT) but would need H-1B visa sponsorship within a few years of employment in order to maintain employment eligibility.

Location:

This position is fully in office (5 days a week) at the Zions Technology Center-7860 South Bingham Junction Blvd, UT 84047

The Zions Technology Center is a 400,000-square-foot technology campus in Midvale, Utah. Located on the former Sharon Steel Mill superfund site, the sustainably built campus is the company's primary technology and operations center. This modern and environmentally friendly technology center enables Zions to compete for the best technology talent in the state while providing team members with an exceptional work environment with features such as:

Electric vehicle charging stations and close proximity to Historic Gardner Village UTA TRAX station.

At least 75% of the building is powered by on-site renewable solar energy.

Access to outdoor recreation, parks, trails, shareable bikes and locker rooms.

Large modern cafe with a healthy and diverse menu.

Healthy indoor environment with ample natural light and fresh air.

LEED-certified sustainable building that features include the use of low VOC-emitting construction materials.

Benefits:

• Medical, Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees
• Employee Ambassador preferred banking products

Apply now if you have a passion for impactful outcomes, enjoy working collaboratively with co-workers, and want to make a difference for the clients and communities we serve.