IT Asset & Desktop Deployment Technician (SCCM | ServiceNow | Device Lifecycle)

Previous experience in operations, logistics, manufacturing, warehouse, shipping receiving, inventory management, retail, customer service, technical support, or similar environments is beneficial but not required. Our client, a IT Services and Consulting company, is looking for a IT Asset & Desktop Deployment Technician (SCCM | ServiceNow | Device Lifecycle) for their East Moline, IL location.

Our client, a IT Services and Consulting company, is looking for a IT Asset & Desktop Deployment Technician (SCCM | ServiceNow | Device Lifecycle) for their East Moline, IL location.
 
Responsibilities:

• The Configuration Center Operations Technician supports day to day operational activities related to the movement, preparation, tracking, and fulfillment of equipment and assets.
• This role works across multiple areas of the operation and is responsible for maintaining quality, accuracy, safety, and customer service standards.
• Success in this role is driven by reliability, attention to detail, accountability, adaptability, and a willingness to learn.
• Training is provided for required processes, systems, and job responsibilities.
• Support operational activities involving receiving, inventory management, equipment preparation, asset handling, packaging, shipping, fulfillment, and related business processes.
• Utilize business systems, standard workplace technology, tools, and equipment to complete assigned work.
• Follow established procedures while maintaining quality, safety, inventory accuracy, and documentation requirements.
• Learn and perform responsibilities across multiple work areas while supporting changing business needs and team priorities.
• Collaborate with team members and business partners to meet operational objectives and customer expectations.

 
Requirements:

• 5–8 years in IT depot operations, desktop support, configuration center, or IT asset management.
• Experience supporting enterprise device deployment and lifecycle management.

Preferred Background

• Enterprise IT Support
• IT Asset Management
• Desktop Engineering
• Depot/Configuration Center Operations
• Device Logistics & Inventory
• Managed Services (Cognizant, TCS, HCL, Wipro, Infosys, DXC, etc.)
• Hands-on experience in Depot Management/Configuration Center operations.
• Strong knowledge of End-User Device Lifecycle Management (laptops, desktops, AV, smart devices).
• Working experience with Microsoft ecosystem and device management tools
• Reliable, dependable, and self motivated.
• Strong attention to detail and organizational skills.
• Ability to learn new processes, systems, and responsibilities.
• Ability to work independently and as part of a team.
• Basic computer skills.
• Strong communication and problem solving abilities.
• Previous experience in operations, logistics, manufacturing, warehouse, shipping receiving, inventory management, retail, customer service, technical support, or similar environments is beneficial but not required.
• Years of Experience: 7.00 Years of Experience

Physical Requirements:

• Ability to lift, move, and transport equipment up to 50 pounds.
• Ability to safely use basic hand tools and equipment as required.
• Ability to stand, walk, bend, reach, and perform physical tasks throughout the workday.
• Ability to work safely in operational, warehouse, and office environments.

Skills:

• Category                                              Name                                             Required                Importance            Experience
• DWP Core Infra Services                      Desktop Management - SCCM              Yes                              1
• DWP Support Services EndUser Tool-Desktop Analytics                                  Yes                              1
• Identity and Access                   Management    Microsoft Office 365 Idaas        Yes                              1
• ServiceNow_CG                                              ServiceNowITAM                    Yes                              1

 
Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities