it Applications Support Analyst 3

Under the general direction of the IT Applications Support Coordinator, serves to support the PeopleSoft Financials system operated by LSUHSC. Successful candidates will have 2 years direct experience performing Accounts Payable functions within a medium-to-large organization''s ERP system or providing functional support as a subject matter expert for the Procure-to-Pay (P2P) process. A combination of end-user and application support experience is highly desirable and best aligns with the requirements of this position. Analysts provide necessary expertise in the functional aspects of supporting, PeopleSoft Financials. Performs Service Desk assistance to the end-user communities; provides leadership to the users during upgrades, testing, maintenance, and modifications. Performs demonstrations and trains users as needed. This is a hybrid-remote position. During the first six months, the selected candidate is required to work 100% on-site. Thereafter, the position will be governed by LSUHSC''s CM-73 policy, which does not permit fully remote work arrangements. Remote work schedules may be adjusted periodically based on campus operational needs and project requirements. This position will be based in Shreveport, Louisiana. Responsibilities and Duties 10 % Training Support 1. Identify, group and communicate questions, issues and requests for training. Collaborates with the Training Team to incorporate the needs in future training. Where the frequency of questions or requests indicates a need for training, the analyst will communicate with the appropriate parties to offer guidance or recommendations for further training. 2. Develops functional training documentation and manuals for module classes taught by the Training Team, to include Requisitions, Query, nVision and Crystal. Provides the documentation to the Training Team for entry into the Training System. 3. The Support Team member is responsible for developing the core-user documentation and training guides for modules not taught via the Training Team. Provides input into all future training development related to the PeopleSoft Financials modules. 4. Provide functional input into new training development efforts related to the PeopleSoft system. 20% Essential Upgrades, Maintenance, System Enhancements and Modifications 1. Provide leadership in gathering information from end users regarding initiatives to make enhancements to the system, make modifications to the system and to implement new functionality delivered within the system but not yet in use within the enterprise. 2. Maintains awareness of upgrade release notes, general information releases, maintenance updates, and bug fixes. Collaborates with the technical developers on the implementation and testing of system upgrades, enhancements and modifications. Creates upgrade delta documentation. 3. Provide leadership in developing and executing the plans to conduct thorough testing of the enhancements, modifications and/or new functionality in cooperation with the end user community and the Application Developers. Reviews and validates the upgrade during each test pass. Maintains availability and participates in all go-live tasks as assigned. Facilitates end-user review and functional phases of modification implementation. 10% Essential Security Maintenance 1. Evaluates security needs and recommends updates to the coordinator, module leads, technical team and information security as appropriate. Participates in the evaluation, development and testing of PeopleSoft Security permissions and roles. 2. Assembles data for the coordinator for inclusion in security documentation and approvals processes. 3. Coordinate and communicate with the IT Security team to ensure that the security profiles that are established and/or modified meets the needs of the user community, the Support team and IT Security. 15% Essential Table, Process and Configuration Maintenance and Setup 1. Coordinates the setup and maintenance of system tables for all business units. Completes all additions, revisions and deletions. 2. Establishes and maintains module configuration and table maintenance documentation. 3. Enumerates processes and procedures by module. Maintains documentation of differing business practices among the units. 4. Ensures that all maintenance activity is thoroughly tested and meets institutional policy and guidelines. 5% Essential 5 Technical Liaison 1. Identify and accurately communicate changes that require technical assistance to the IT team (Application Developers, Security, etc.). Assist in the prioritization of the list of functional requirements that will guide the IT team. Identifies and communicates issues and tasks that require technical assistance. Provides business process information to the technical team. 5 % Other duties as assigned. 10% Essential Functional Support 1. Provide functional support of the end user community. Provide well researched, thorough and complete answers to questions regarding the use of the Financial application(s), the applicable business processes, and the institutional policies and procedures that bear on the business functions supported by the software. Works Help Desk Support tickets. 15 % Essential Functional Liaison 1. Develops extensive level knowledge in one or more PeopleSoft Financials modules. Evaluates PeopleSoft developed documentation, classes, webinars, and information releases to gain knowledge on additional modules. Cross-trains in multiple Financials modules to provide support to all functional and end-user module teams. 2. Disseminates appropriate information to the module teams. Drafts recommendations for business process enhancements. Advocates on behalf of the functional modules. 5% Essential 5 Communications 1. Maintains a high level of oral and written communication skills. Analyzes and interprets complex ideas and requirements and translates those ideas into understandable terms. 2. Assists in communicating changes in policies, procedures and related changes in the application across all business units. Participates in developing communications in a variety of forms to include email, standard mail, web page, information release, system alerts, and network alerts. Establishes Support Team documentation and maintains the Support Team web page. 5% Essential 5 End User Reporting 1. Assist end users in the development and maintenance of reports from the system. Assist in the selection and use of the reporting tool(s) to best accomplish the purpose of the reporting need; considering ease of use by end users and future maintenance through software upgrades. 2. Assist the end user community to make efficient and effective use of existing reports and tools; minimizing the need for duplicative development efforts. 3. Participate in the creation and maintenance of a oecatalogue of available reports, queries, etc. to assist in this endeavor.