Primary Job Title:
Applications Specialist
Alternate Job Titles:
IT Applications Support Specialist
Design Software Support Analyst
AEC Applications Analyst
Technical Applications Consultant
Location: Kansas City, Missouri
Onsite Position
Position Details
Position Type: Contract
Contract Duration: 12 Months
Start: As Soon As Possible
Job Summary
The Applications Specialist provides advanced technical support for design and engineering software applications across global practices, regional offices, and project teams. This role supports internal customers by troubleshooting critical issues, deploying specialized applications, and improving IT processes within the AEC (Architecture, Engineering, Construction) industry.
The position requires strong expertise in engineering and design software platforms, excellent customer service skills, and the ability to manage multiple technical priorities in a fast-paced environment.
Key Responsibilities
Respond to incoming calls, emails, and chat sessions to document and resolve critical issues
Troubleshoot and resolve design-related software problems
Research, verify, and document product defects; create ServiceNow tickets
Escalate unresolved issues to section managers or vendor support as needed
Develop and maintain knowledge base articles
Deploy and test specialized applications for business units
Analyze recurring issues to determine root cause and corrective action
Identify trends in customer-reported issues
Manage AEC product licenses and vendor relationships
Participate in product BETA programs and provide enhancement feedback
Monitor systems to identify performance issues
Provide peer-to-peer training and presentations
Benchmark hardware for engineering and architectural design needs
Attend relevant AEC industry user group meetings and conferences
Perform additional duties as assigned and comply with company policies and standards
Required Qualifications
Bachelor’s Degree in Computer Science, MIS, CAD, Engineering, or related field OR equivalent professional experience
Minimum 4 years of experience troubleshooting and resolving design application programs
Strong knowledge of Autodesk, Bentley, Hexagon, ESRI, Revit, or other engineering/design software suites in a production environment
Strong technical troubleshooting and analytical skills
Excellent written and verbal communication skills
Ability to work independently and manage multiple deadlines
Strong organizational and prioritization skills
Proficiency in Microsoft Office Suite
Core Competencies
Customer-focused service mindset
Ability to translate technical issues into clear solutions
Strong collaboration and vendor relationship management
Continuous learning within AEC and IT technologies
Work Environment
Onsite position in Kansas City, MO
Supports internal teams nationwide
Fast-paced IT support environment with multiple concurrent priorities
Benefits
Medical, Vision, and Dental Insurance Plans
401k Retirement Fund
About the Company
An established infrastructure engineering firm designing and building essential infrastructure for cities since 1898. With a commitment to safety and quality, the organization plays a critical role in developing sustainable communities nationwide.
About GTT
GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 banking, insurance, financial services, technology, life sciences, biotech, utility, and retail organizations across the U.S. and Canada.
Job Number: 26-01556
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