IT Applications Manager

About the role

•        Support and assist with the ongoing NetSuite ERP implementation, working closely with Project Leads, Finance, Operations, and Procurement teams. Provide regular updates and progress reports as required.

•        Serve as the primary day-to-day administrator for Netsuite and support contact for all site technology systems and applications, ensuring continuity of operations across the facility.

•        Understand business needs and assess whether current systems and configurations are meeting operational requirements; identify and recommend improvements.

•        Evaluate new software applications that may benefit business operations, ensuring compatibility with the existing technology landscape.

•        Own the planning and ongoing management of all business-critical applications, maintaining operational efficiency across all platforms.

What you'll do

• NetSuite ERP

•        Owns the successful delivery of ERP implementation activities across relevant NetSuite modules, including configuration, testing, data migration, and user acceptance testing.

•        Ensures the health and performance of all active NetSuite modules — Finance, Inventory, WMS, Equipment Maintenance, Manufacturing (Work Orders), Blend Formula, Blend Batch Manufacturing, Fixed Asset Management, and Zone Capture — with full responsibility for user support and issue resolution.

•        Maintains the integrity and effectiveness of NetSuite workflows, saved searches, reports, and dashboards, ensuring they consistently meet the operational and reporting needs of the business.

•        Takes direct responsibility for EDI operations, including proactive monitoring and timely resolution of transaction errors and trading partner integration issues.

•        Serves as the primary liaison between the NetSuite systems lead, module vendors, and internal stakeholders — ensuring issues are escalated appropriately and expectations are managed at all times.

•        Keeps system configurations aligned with evolving business processes, proactively identifying gaps and driving improvements as the organisation grows and changes.

• Business Applications

•        Administer and support Rippling HR/Time & Attendance.

•        Manage Microsoft 365 applications including SharePoint, Teams, and associated productivity tools; maintain licensing, access controls, and configuration.

•        Ensure all business applications are kept current with updates, patches, and vendor-recommended best practices.

•        Oversee software upgrades and installations, coordinating with vendors and internal stakeholders to minimize operational disruption.

• Site Infrastructure & Systems

•        Monitor and maintain site IT infrastructure including network equipment, VoIP phone systems, internal paging and notification systems, Access Control, and CCTV

•        Monitor network performance and reliability; proactively identify and resolve issues affecting site operations.

•        Provide recommendations on upgrades, replacements, or new investments based on financial and operational considerations.

•        Ensure all site systems are operating securely and in accordance with applicable policies and regulatory requirements.

• Project & Stakeholder Management

•        Coordinate with internal stakeholders and external vendors to ensure technology projects are delivered on time and within budget.

•        Promptly escalate issues that may affect project timelines or site operations to relevant leadership.

•        Determine requirements and design solutions in consultation with stakeholders and end users.

•        Identify continuous improvement opportunities and ensure appropriate development and change management controls are in place.

• Training & Documentation

•        Liaise with our local IT Partner for infrastructure maintenance, and co-ordinate IT requirements for employees.

•        Train site staff on the correct use of all systems and applications, ensuring appropriate onboarding for new starters.

•        Create and maintain procedural guidelines and documentation for all systems and applications.

Qualifications

• Experience with Rippling HR/payroll or comparable HR/T&A platforms.

•        Exposure to food manufacturing or FMCG operational environments.

•        Familiarity with NetSuite WMS, Manufacturing, Maintenance Management, Blend, and overall Netsuite ERP.

•        Passion for food, manufacturing, and operational excellence.

• Employees are responsible and accountable for:

•        Compliance with workplace policies and procedures for risk identification, risk assessment, and risk control.

•        Active participation in activities associated with the management of workplace health and safety.

•        Identification and reporting of health and safety risks, accidents, incidents, injuries, and property damage at the workplace.

•        Correct utilization of appropriate personal protective equipment.