Overview
IT Application Analyst II
Work Style: Hybrid (Primary remote with required to be onsite periodically as needed for go-lives, customer support and Team meetings/gatherings.)
Location: Gainesville, FL
FTE: Full-Time (1.0 FTE) M-F 8:30 - 5:00 pm with occasional 24/7 on-call support
Analyzes user requirements and designs solutions to improve system functionality. Collaborates with cross-functional teams to implement and test software applications, troubleshoots issues to maintain optimal performance, and documents processes for user reference. Supports end-users through inquiry resolution, monitors application performance, and recommends efficiency improvements. Coordinates with vendors for software updates and assists in the development and execution of deployment plans.
Responsibilities
- Analyzes application requirements and designs solutions to improve system functionality.
- Collaborates with cross-functional teams to implement and test software applications.
- Troubleshoots issues to maintain optimal performance.
- Documents processes for user reference.
- Supports end-users through training and inquiry resolution.
- Monitors application performance and recommends efficiency improvements.
- Coordinates with vendors for software updates and deployment plans.
Qualifications
Education:
- Associate degree (AA or AS) from an accredited college/university plus three (3) years of relevant work experience required.
- Equivalent combination of education and/or relevant work experience may be considered in lieu of a degree. Examples of relevant work experience include health care experience, project management, programming/coding and system implementation coordination. A bachelor's degree may be substituted for experience.
Experience:
- 3+ year's experience analyzing and supporting IT applications
- Expertise in software testing, troubleshooting, and performance monitoring
- Experience coordinating with vendors for updates and deployments
- Strong user training and support skills
- Knowledge of application security and compliance requirements
Preferred Qualifications:
Must have strong analytical abilities, problem-solving skills and excellent interpersonal communication skills, both verbal and written