IT Applications Analyst

The Senior Business Systems Analyst partners closely with stakeholders to define solutions, manage enhancement backlogs, develop and execute testing strategies, analyze production issues, and drive resolution. This role bridges business needs and technical solutions by gathering and analyzing requirements, defining enhancements, supporting Agile development teams, troubleshooting application issues, and improving business processes.

Job Title: IT Applications Analyst
Work Location: Remote (Dallas preferred)
Duration: Contract with option to hire
Education/Experience Required: Bachelor's degree or equivalent specialized work experience may be considered in lieu of degree.

Job Description: 

The Senior Business Systems Analyst serves as an application and business process subject matter expert supporting business users, Information Technology, and third-party vendors. This role bridges business needs and technical solutions by gathering and analyzing requirements, defining enhancements, supporting Agile development teams, troubleshooting application issues, and improving business processes.

The Senior Business Systems Analyst partners closely with stakeholders to define solutions, manage enhancement backlogs, develop and execute testing strategies, analyze production issues, and drive resolution. The role also supports software integrations, project initiatives, releases, training, and ongoing application operations within a financial and ERP systems environment.

Key Responsibilities: 

Business & Application Analysis

• Serve as a subject matter expert for assigned applications and business processes, identifying opportunities to improve operational efficiency, service delivery, and system functionality.

• Act as a liaison between business stakeholders, IT teams, software development teams, and third-party vendors.

• Gather, analyze, document, and validate business and technical requirements.

• Partner with stakeholders to recommend solutions that align with organizational objectives and business needs.

• Analyze data, system behavior, and business processes to identify issues, trends, dependencies, and opportunities for improvement.

• Perform root cause analysis for production issues and coordinate appropriate resolution.

• Provide application support and perform basic system fixes and data maintenance when appropriate.

Agile & Requirements Management

• Develop and manage scope and backlog items, including epics, features, and user stories, for Agile/Scrum development teams and third-party vendors.

• Collaborate with business stakeholders and technical teams throughout the Scrum development lifecycle.

• Facilitate requirements discussions, clarification sessions, and solution reviews.

• Participate in Scrum ceremonies and provide status updates and demonstrations to IT and business stakeholders.

• Interpret and prepare technical documentation, system diagrams, process documentation, and project specifications.

Testing & Quality Assurance

• Develop comprehensive test plans, test cases, and test scripts in collaboration with technical teams and business users.

• Coordinate and execute functional, integration, regression, and user acceptance testing.

• Define expected results and validate system functionality against documented requirements.

• Identify, document, track, and escalate defects as appropriate.

• Support testing of software integrations, interfaces, and data exchanges.

• Participate in release validation and post-release verification.

Production Support & Application Operations

• Provide ongoing application and production support, including participation in 24/7 support activities as required.

• Investigate application and business process issues and coordinate resolution across IT, business teams, and vendors.

• Identify root causes and recommend corrective and preventive actions.

• Support change management, release management, and established production control procedures.

• Assist with application maintenance, system enhancements, data updates, and integration activities.

Project & Enhancement Management

• Lead or support the planning and implementation of projects, system enhancements, and application initiatives.

• Facilitate the definition of project scope, schedules, budgets, goals, milestones, and deliverables with key stakeholders.

• Coordinate activities across business, IT, development, and vendor teams.

• Track project and enhancement progress and communicate risks, issues, dependencies, and status.

• Support software integration initiatives and other technology projects as needed.

Training & Documentation

• Develop and deliver user training for new functionality and application releases.

• Create and maintain user guides, training materials, system documentation, and process documentation.

• Develop demonstrations and release materials for business and IT stakeholders.

• Provide knowledge transfer and support adoption of new system functionality.

Skills & Qualifications: 

Required Qualifications: 

• 10+ years of related experience in business systems analysis, application support, systems analysis, or a similar role.

• Bachelor's degree in a related field; equivalent specialized work experience may be considered in lieu of a degree.

• 5+ years of ERP experience, with Eclipse experience preferred.

• 10+ years of systems support and analysis experience.

• Experience supporting financial applications and business processes.

• Intermediate Microsoft SQL skills, including the ability to write and modify queries independently rather than only execute pre-written queries.

• Advanced Microsoft Excel skills, including:

  • VLOOKUP

  • Pivot Tables

  • Delimited/flat-file data

  • Data manipulation and analysis

• Experience developing and executing test plans within an Agile/Scrum development methodology.

• Experience with software application support and software integrations.

• Experience supporting or participating in project management and enhancement initiatives.

• Strong understanding of data structures, data flow, system dependencies, and application integrations.

• Strong understanding of financial business processes, including:

  • General Ledger

  • Fixed Assets

  • Indirect Sourcing and Procurement

  • Accounts Payable

  • Accounts Receivable

  • Revenue Accounting

  • Tax

  • Treasury

• Experience working with financial systems and applications such as Billtrust, GetPaid, TM1, Oracle, and Kofax.

• Experience with File Transfer Protocol (FTP) and file-based integrations.

• Strong verbal and written communication skills.

• Strong analytical, technical, and problem-solving abilities.

• Ability to work effectively both independently and collaboratively in a fast-paced environment.

Preferred Qualifications

• API and web-service integration experience.

• Experience with Oracle.

• Experience with Linux environments.

• Experience with Eclipse ERP.

• Experience supporting complex financial system integrations and related application dependencies.

• Experience working with third-party software vendors and implementation partners.

Knowledge, Skills & Abilities: 

• Passion for delivering a positive user experience and solving complex business and technical problems.

• Strong understanding of Agile/Scrum methodologies.

• Ability to translate business requirements into clear technical requirements and actionable development work.

• Strong understanding of financial systems, business processes, data structures, and system integrations.

• Excellent troubleshooting and root cause analysis skills.

• Ability to manage multiple priorities and deliver results under deadlines.

• Strong customer-service orientation and accountability.

• Excellent communication, facilitation, and stakeholder-management skills.

• Ability to collaborate effectively with technical and non-technical audiences.

• Ability to adapt to changing priorities and work effectively in a fast-paced environment.

For more information or to view other opportunities, visit us at www.paladininc.com.
Paladin Consulting is an EEOC employer.