IT Application Support Consultant

Effective written and verbal communication skills, including the ability to explain technical issues in simple terms that non-IT staff can understand. Proven experience managing Severity 1/Severity 2 incidents, driving RCA, and ensuring rapid restoration of service.

 

• 5–8 years of experience in an Application Support role (AMS) in the Engineering domain (Application Maintenance and Support).
• Experience installing, configuring, or supporting Microsoft Office, Bluebeam, Adobe, and Engineering applications.
• Strong troubleshooting skills across applications, databases, and hybrid cloud environments.
• Proven experience managing Severity 1/Severity 2 incidents, driving RCA, and ensuring rapid restoration of service.
• Strong command of ITIL processes (Incident, Problem, Change, and Knowledge Management).
• Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization.
• Effective written and verbal communication skills, including the ability to explain technical issues in simple terms that non-IT staff can understand.
• Experience with issue tracking and reporting using relevant tools.