IT Application Security & Infrastructure Operations Apprentice

What you'll do:

The Enterprise Shared Solutions Security & Infrastructure Operations team plays a vital role in shaping technology. The IT Application Security & Infrastructure Operations Apprentice will support the Operations team while developing foundational technical skills in systems administration, operational automation, cloud technologies, cybersecurity, & technical documentation. This position provides hands-on experience with maintaining system reliability, supporting security compliance initiatives, automating administrative tasks, & improving operational processes through documentation & infrastructure management.

Cybersecurity, Risk Management & Compliance Support

• Use native cloud computing services tools to monitor environments to review user access logs & assist in identifying security concerns.

• Support security monitoring, vulnerability assessments, compliance activities, & remediation of identified risks.

• Support audit preparation by gathering configuration & security documentation.

Operational Automation Process Improvement & Scripting

• Apply scripting to automate routine administrative tasks.

• Assist in identifying manual operational processes that can be improved through automation.

• Develop & maintain basic automation scripts under guidance.

• Document automated processes & scripting procedures.

Documentation & Standard Operating Procedures (SOPs)

• Review & update SOPs.

• Develop troubleshooting guides.

• Maintain documentation in web-based collaboration & document management platforms.

Infrastructure Documentation & Asset Management

• Document server inventories & dependencies.

• Maintain X.509 certificate inventory including expiration dates, CAs, binding locations, & owners.

• Maintain accurate infrastructure documentation.

Minimum Qualifications

1 course or 2 months experience in Information Systems/Information Technology, or a related field including but not limited to: Software Engineering/Development, Data Analytics/Business Intelligence, Database Administration, Network, IT Security and Help Desk/Customer Support

• Or equivalent of Minimum Class Qualifications for Employment noted above.

Job Skills: Information Technology

Knowledge:

• Ability to communicate technical information clearly with technical & non-technical audiences
• Customer support & personal service.
• State & agency policy, procedures & applicable laws *
• Vision, mission & goals of agency. *
• Basic understanding of IT concepts.
• Knowledge of cybersecurity best practices
• Basic understanding of native tools (Azure, AWS/CloudHub, & Salesforce)
• Basic understanding of web-based collaboration & document management platforms (i.e Confluence, SharePoint, or similar repositories).
• Basic understanding of OWASP Top
• Basic familiarity with Windows operating systems
• Fundamental networking knowledge.
• Developed after employment.

Skills:

• Analyze issues, identify root causes, & recommend practical solutions.

• Work effectively with team members & stakeholders.

• Service orientation.

• Attention to detail.

Abilities:

• Prepare meaningful, accurate & concise reports.

• Keeping up with emerging technologies to design & implement effective IT solutions.

• Ability to work independently & in teams.

• PowerShell learning aptitude.

• Adjust to changing priorities