IT and Audio/Visual Support Assistant

Perform basic troubleshooting for common issues (no audio, feedback, low mic levels, display connection problems, camera framing, network/stream interruptions) and escalate complex problems to the AV support specialists. Conduct daily/weekly routine room readiness checks (audio/video validation, peripheral connectivity, controller status), preventative maintenance tasks, and basic configuration updates following documented procedures.

Complete onsite at Durham, NC

Keywords are HDMI Adapters, line minders, displays UC Engines.

Description:

• Set up and test AV equipment for conference rooms and corporate event spaces (displays/projectors, microphones, speakers, mixers, cameras, laptops, clickers, and adapters).
• Provide on-site and remote day-of support for in-room, virtual, and hybrid meetings; assist presenters with audio, video, and screen sharing.
• Perform basic troubleshooting for common issues (no audio, feedback, low mic levels, display connection problems, camera framing, network/stream interruptions) and escalate complex problems to the AV support specialists.
• Support and guide users on collaboration platforms (e.g., Microsoft Teams, Zoom) including meeting start-up, joining, and content sharing.
• Maintain AV inventory (cables, adapters, batteries, microphones) and ensure equipment is charged, labeled, clean, and stored appropriately.
• Conduct daily/weekly routine room readiness checks (audio/video validation, peripheral connectivity, controller status), preventative maintenance tasks, and basic configuration updates following documented procedures. and report recurring issues/trends to improve room reliability.
• Track incidents, requests, and resolutions in a ticketing system; document steps taken, outcomes, and follow-up actions.
• Support live streams and recordings, including camera setup, audio checks, and file handoff per policy.
• Follow safety practices for lifting, cable management, and trip-hazard prevention; keep work areas neat and professional.
• Deliver excellent customer service, communicate clearly under time pressure, and maintain professionalism with all stakeholders.

Hiring Requirements

• High school diploma or GED (or equivalent experience).
• 1 year of experience providing customer-facing support (AV, IT help desk, event support, or similar).
• Working knowledge of common AV components and signal flow (HDMI/DisplayPort, microphones, speakers, basic mixers, cameras).
• Familiarity with conferencing/meeting platforms (e.g., Microsoft Teams, Zoom, Webex) and basic PC/Mac troubleshooting.
• Ability to communicate technical instructions clearly to non-technical users.
• Ability to lift and carry equipment up to 50 lbs and to set up equipment for conference rooms and event spaces.
• Willingness to work occasional evenings based on event needs.

• Set up and test AV equipment for conference rooms and corporate event spaces (displays/projectors, microphones, speakers, mixers, cameras, laptops, clickers, and adapters).
• Provide on-site and remote day-of support for in-room, virtual, and hybrid meetings; assist presenters with audio, video, and screen sharing.
• Perform basic troubleshooting for common issues (no audio, feedback, low mic levels, display connection problems, camera framing, network/stream interruptions) and escalate complex problems to the AV support specialists.
• Support and guide users on collaboration platforms (e.g., Microsoft Teams, Zoom) including meeting start-up, joining, and content sharing.
• Maintain AV inventory (cables, adapters, batteries, microphones) and ensure equipment is charged, labeled, clean, and stored appropriately.
• Conduct daily/weekly routine room readiness checks (audio/video validation, peripheral connectivity, controller status), preventative maintenance tasks, and basic configuration updates following documented procedures. and report recurring issues/trends to improve room reliability.
• Track incidents, requests, and resolutions in a ticketing system; document steps taken, outcomes, and follow-up actions.
• Support live streams and recordings, including camera setup, audio checks, and file handoff per policy.
• Follow safety practices for lifting, cable management, and trip-hazard prevention; keep work areas neat and professional.
• Deliver excellent customer service, communicate clearly under time pressure, and maintain professionalism with all stakeholders.

EEO:
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.