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IT Analyst-Senior - VF

eTeam Inc.

Columbus, OH

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JOB DETAILS
SALARY
$48.70–$58.62 Per Hour
SKILLS
Analysis Skills, Budgeting, Business Processes, Business Services, Business Skills, Business impact analysis (BIA), Communication Skills, Computer Science, Consulting, Continuous Improvement, Contract Requirements, Data Processing, Financial Trend Analysis, Functional Requirements Document (FRD), Identify Issues, Information Technology & Information Systems, Matrix Management, Metrics, Microsoft Office, Needs Assessment, Performance Analysis, Performance Metrics, Presentation/Verbal Skills, Problem Solving Skills, Process Flow, Requirements Management, Service Level Agreement (SLA), System Architecture, System Integration (SI), Team Lead/Manager, Team Player, Technical Leadership, Technical Support, Time Management, Validation Documentation, Writing Skills
LOCATION
Columbus, OH
POSTED
11 days ago
Title: IT Analyst-Senior
Location: Columbus, OH 43215
Duration: 12 months Contract to hire

Qualifications:
  • This is a hybrid role working three days in the Arena office a week.
  • If the individual has a development background, that would be great.
  • We need someone who has the ability to translate technical language in layperson's language and have the ability to ask technical questions of the Lead Technical team members.
 
 
Required Qualifications For Position:
  • Bachelor's Degree Information technology, computer science, or a related business discipline, or equivalent work experience.
  • 7-9 years Experience in a similar role
  • Proficiency in various tools and techniques for requirements elicitation, analysis, documentation, validation, and management.
  • Excellent verbal and written communication skills, with the ability to tailor the message to different audiences and levels of detail.
  • A proactive attitude, with the ability to work independently and as part of a team.
  • A customer-centric mindset, with the ability to understand the needs and expectations of the end-users and deliver value-added solutions.
  • A growth mindset, with the ability to learn new skills, adapt to changing situations, and embrace feedback.
  • Superior troubleshooting problem-solving skills. Knowledge worker who is driven and can think and act in a fast-paced environment.
  • Ability to collaborate with business partners and service providers in a matrix organization.
  • Technology Domain awareness
  • Ability to operate in a metrics-based management environment with a continuous improvement mindset.
  • Foundational understanding of contracts
  • Proficiency in the Microsoft Office suite
 
Responsibilities:
Job Description
  • The Lead IT Analyst is responsible for identifying, defining and documenting business requirements and functional specifications for various IT projects and initiatives by collaborating with service providers, business partners, and stakeholders to ensure alignment of expectations, deliverables, and timelines.
 
Essential Functions
  • Communicates effectively with technical and non-technical audiences, using various methods such as presentations, reports, diagrams, and user stories.
  • Applies problem-solving skills and analytical thinking to troubleshoot issues, resolves conflicts, and proposes solutions.
  • Measures and monitors the performance, quality, and value of the IT services and solutions, using metrics and key performance indicators (KPIs).
  • Assesses the business impact of IT risks and issues and escalates them as needed to ensure timely resolution and minimal disruption.
  • Demonstrates strong business & budgeting skills, and financial acumen with the ability to analyze and communicate trends.
  • Understands and complies with the contractual obligations and service level agreements (SLAs) of the service providers and business partners.
  • Maintains a deep understanding of and makes suggestions for continuous improvements to the application domain, including the business processes, data flows, systems architecture, and integration points.
  • Implements and promotes continuous improvement practices.

About the Company

e

eTeam Inc.

Looking for a great job? Join eTeam. We’re looking for talented staffing professionals to join our staff. We also provide contract assignments and full-time jobs at Fortune 2000 Companies. We’ve been named one of the best companies to work for by Staffing Industry Analysts and New Jersey Business.
COMPANY SIZE
100 to 499 employees
INDUSTRY
Other/Not Classified
FOUNDED
1998
WEBSITE
www.eteaminc.com

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