Job Details
Support Services | Miamisburg | Full Time | Days
Responsibilities & Requirements
Job Responsibilities: Provide prompt support of customer issues, identifying the root cause and developing creative solutions to correct application problems. Consistently utilizes critical thinking and analytic abilities in seeking and resolving issues
Provide support for assigned applications by maintaining vendor recommended application version. Collaborate with vendor on escalated issues with complex applications
Leads the team through application upgrades and team specific projects
Maintain server health through patching, reboots, and supported software versions
Participate in on-call rotations to provide off-hours application support
Collaborate with stakeholders to understand operational needs, risks and requirements of projects and enhancements. Gather, document, and analyze requirements (business, data, and integration) and workflow processes. Lead the design process and complete the assigned tasks for most complex development and unit/integration testing
Develop and maintain application support documentation. Educate end-users and team members as needed. Champions process improvements and participates in brainstorming sessions. Provides key inputs to product roadmap development and application requirements.
Mentoring/training through the following methods: Conduct pair programming events to train others Facilitate knowledge sharing sessions Identify self-training opportunities and/or conferences that align with yearly goals
Job Requirements: Associate degree or equivalent combination of education, certification, and experience required Bachelor's Degree preferred 5 or more years of relevant experience required Obtain applicable certifications within 1 year of hire, when required. ITIL Certified (Information Technology Infrastructure Library) Epic Certification CompTIA A+ Certification (Computer Technology Industry Association) SQL Certification CSD Certification (Certified Scrum Developer) OnBase Certification RHIT (Registered Health Information Technologist) RHIA (Registered Health Information Administrator) 3M 360 Systems Administrator CAHIMS (Certified Associate in Healthcare Information and Management Systems)
Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.