IT Analyst I

The IT Analyst I provides on-site technical support and contributes to business systems analysis in a regulated GMP/CDMO environment. This role supports end-user systems, hardware, software, and local IT operations while assisting with documentation, process improvement, and system support activities. This role is ideal for a service-oriented IT professional who enjoys hands-on problem solving, working directly with users, and supporting operations in a fast-paced manufacturing setting.

• Strong communication and customer service skills
• Strong analytical and problem-solving skills
• Ability to manage multiple priorities
• Detail-oriented with strong documentation skills
• Ability to work in a regulated environment
• Self-starter who can work well independently or in groups.
• Experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development.
• Experience in process mapping and modelling.
• Experience collaborating with corporate IT, site functions, and third-party vendors to support local business and operational needs
• Ability to create, maintain, and follow support documentation, work instructions, and standard procedures
• Preferred familiarity with GxP-regulated environments, including laboratory and/or manufacturing operations

Software Development Skills:           

• Java/JavaScript/C#/.NET/Python
• AWS/Azure
• PowerBI
• Knowledge of process mapping tools
• Working knowledge of Project Management tools (JIRA, Asana, MS Project)
• Experience designing and developing technical documentation for regulated software applications
• Working knowledge of .NET, APIs and Webhooks
• Knowledge of Web development methodologies like SCRUM, and Agile.
• Excellent communication skills, both verbal and written
• Understanding of ITIL and Safe frameworks. ITIL certified a plus.