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IT Analyst I

Cambrex

High Point, North Carolina

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JOB DETAILS
SKILLS
Agile Programming Methodologies, Amazon Web Services (AWS), Analysis Skills, Application Programming Interface (API), Atlassian JIRA, Biotech and Pharmaceutical, Business Operations, Business Solutions, Business Support, Communication Skills, Computer Science, Continuous Improvement, Customer Support/Service, Desktop PC, Develop Methodologies, Documentation, Equipment Maintenance/Repair, GMP (Good Manufacturing Practices), GxP, Help Desk, ITIL (IT Infrastructure Library), Identify Issues, Information Technology & Information Systems, Java, JavaScript, Laboratory Operations, Manufacturing, Manufacturing Operations, Microsoft .NET, Microsoft Active Directory, Microsoft C# (C Sharp), Microsoft Project, Microsoft Windows Azure, Model Verification, Multitasking, On Site Support, Operational Support, Performance Analysis, Peripheral Hardware, Power BI, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Process Modeling, Project Management Software, Python Programming/Scripting Language, Requirements Management, Scrum Project Management and Software Development, Software Development, Support Documentation, System Test, System Validation, Systems Administration/Management, Systems Analysis, Technical Support, Technical Writing, Technical/Engineering Design, User Account Administration, Web Programming, Writing Skills
LOCATION
High Point, North Carolina
POSTED
3 days ago
Overview:

The IT Analyst I provides on-site technical support and contributes to business systems analysis in a regulated GMP/CDMO environment. This role supports end-user systems, hardware, software, and local IT operations while assisting with documentation, process improvement, and system support activities. This role is ideal for a service-oriented IT professional who enjoys hands-on problem solving, working directly with users, and supporting operations in a fast-paced manufacturing setting.

Responsibilities:

 

  • Provide desktop and end-user support for computers, peripherals, and applications
  • Troubleshoot and resolve hardware, software, and network-related issues
  • Monitor system performance and resolve performance concerns
  • Install, configure, and maintain IT equipment and systems
  • Support user account management including Active Directory
  • Coordinate vendors and service providers
  • Gather and document business and system requirements
  • Assist with process mapping and system documentation
  • Support system testing, validation, and implementation
  • Assist with IT projects and continuous improvement initiatives

 

 

Qualifications / Skills::

 

  • Strong communication and customer service skills
  • Strong analytical and problem-solving skills
  • Ability to manage multiple priorities
  • Detail-oriented with strong documentation skills
  • Ability to work in a regulated environment
  • Self-starter who can work well independently or in groups.
  • Experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development.
  • Experience in process mapping and modelling.
  • Experience collaborating with corporate IT, site functions, and third-party vendors to support local business and operational needs
  • Ability to create, maintain, and follow support documentation, work instructions, and standard procedures
  • Preferred familiarity with GxP-regulated environments, including laboratory and/or manufacturing operations

 

Software Development Skills:           

  • Java/JavaScript/C#/.NET/Python
  • AWS/Azure
  • PowerBI
  • Knowledge of process mapping tools
  • Working knowledge of Project Management tools (JIRA, Asana, MS Project)
  • Experience designing and developing technical documentation for regulated software applications
  • Working knowledge of .NET, APIs and Webhooks
  • Knowledge of Web development methodologies like SCRUM, and Agile.
  • Excellent communication skills, both verbal and written
  • Understanding of ITIL and Safe frameworks. ITIL certified a plus.
Qualifications:

 

Associate’s degree in Information Technology, Computer Information Systems, Computer Science, or related field preferred; bachelor’s degree also considered. Experience providing IT support in a regulated GMP/GxP, pharmaceutical, biotech, manufacturing, or CDMO environment is strongly preferred. Equivalent combination of education, technical training, certifications, and relevant experience may be accepted.

 

 

About the Company

C

Cambrex

Cambrex is an innovative life sciences company with a refreshingly human approach. Driven by passion, our pharmaceutical products, expertise and technologies accelerate our customers’ small molecule therapeutics into markets across the world.

With over 35 years of active pharmaceutical ingredient (API) development and manufacturing expertise, a growing team of more than 1,200 experts and a strong presence in the USA and Europe, we are tried and trusted across branded and generic API markets.

COMPANY SIZE
1,000 to 1,499 employees
INDUSTRY
Biotechnology/Pharmaceuticals
FOUNDED
1981
WEBSITE
http://www.cambrex.com