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Job Details
Requisition #:675866 Location:Johns Hopkins Health System, Baltimore, MD 21201 Category:Information Technology Schedule:Day Shift Employment Type:Full Time
JOB SUMMARY:
Handles routine IT support tasks. This includes setting up PCs, installing hardware and software, and supporting end-users. Also helps test system changes, deploy updates, and manage the device inventory.
QUALIFICATION:
- Bachelor's Degree information technology, or a related field (Required)
- One year of relevant education may be substituted for one year of required work experience or one year of relevant professional-level work experience may be substituted for one year of required education.
- Less Than 2 Years of Experience of experience in IT asset management or a related field (Required)
- Navigate rapidly changing situations, from evolving patient needs to technological advancements, by remaining flexible, continuously learning, embracing new challenges, and quickly recovering from setbacks.
- Good written and verbal communication skills with an emphasis on confidentiality, tact, and diplomacy.
- Work assignments are often straightforward and of limited complexity.
- Strong attention to detail and self-directed to consistently ensure data integrity and accuracy.
- Uphold ethical principles by maintaining confidentiality, ensuring informed consent, and making decisions that prioritize the well-being of both patients and staff.
- Work seamlessly within diverse teams, bringing together professionals from various disciplines to provide patient-centered care and achieve collective goals.
- Follows established protocols and guidelines to complete tasks accurately and to mitigate basic risks, and reports any potential compliance issues to their supervisor.
- Makes decisions based on specific instructions, standard practices, and established procedures which generally require little or no supervision.
- Addresses problems that are routine, somewhat repetitive, and generally solved by following clear directions and procedures and by identifying opportunities for process improvements.
- Applies basic theories, skills, and practices to accomplish work assignments in Information Technology.
- Entry level; basic knowledge of Information Technology.
- Works on small scope assignments in either a single process or in a small set of processes, applying a basic level of professional methods/skills.
- Performs work thoroughly in a cost-efficient manner and at a high productivity level.
- Proficiency and experience using Microsoft Office Package (Excel, PowerPoint, Word, Outlook).
- Demonstrates critical thinking and reasoning skills.
- Ability to work on multiple priorities and prioritize conflicting demands.
- Ability to work collaboratively in a team environment.
- Ability to complete work independently with limited oversight.
- Ability to communicate effectively.
- Possesses sound documentation skills.
- Demonstrates exemplary customer service skills.
- Ability to maintain confidentiality
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