Job Summary:
The Issue Management Engineer is responsible for leading the intake, documentation, coordination, and resolution of engineering-related issues across all vehicle families and development phases. Acting as a central point of contact, this role ensures that issues-whether identified during validation, HIL testing, PWB, or in-market performance (IOP, QFS, IQS, warranty)-are properly tracked and resolved. The role supports cross-functional alignment and accountability throughout the engineering lifecycle and into post-production on the R1 High Radio.
Key Responsibilities:
- Issue Management:
- Own the issue intake process for both pre-production and post-production phases.
- Capture and prioritize issues from multiple sources: testing teams, validation reports, manufacturing feedback, customer service, warranty data, etc.
- Ensure accurate logging of issues in the GIM system including root cause, responsible parties, and resolution timeline.
- Coordination and Communication:
- Serve as liaison between engineering, validation, quality, manufacturing, and customer support teams.
- Facilitate regular cross-functional meetings to review open items, assign actions, and track progress.
- Support escalations and provide clear status updates to stakeholders and leadership.
- Data Management & Reporting:
- Maintain dashboards and reporting tools to monitor issue trends, open item aging, and resolution rates.
- Present periodic reports to management on issue status, emerging patterns and areas requiring attention.
- Issues documentation on problem definition, root cause analysis, interim and permanent corrective actions.
- Summarize the issues to be understandable for technical and non-technical stakeholders.
- Assist in capturing lessons learned and integrating feedback into future program development.
- Team Leadership & Structure Alignment:
- Work within a team structure organized by Vehicle Family and Lifecycle Phase.
- Provide guidance and technical oversight to team members supporting both development and field issue resolution.
- Collaborate with other teams (e.g., Warranty Improvement team / Quality teams) to align practices, share insights, and avoid duplication of efforts.
Key Competencies:
- Strong analytical and problem-solving skills.
- Process-oriented with attention to detail and documentation.
- Ability to manage multiple issues and drive them to closure under tight timelines.
- Comfortable navigating ambiguity and coordinating across technical and non-technical stakeholders.
- High ownership, teamwork and accountability.
Value to the Organization:
- Acts as a safeguard for quality and performance by ensuring no critical issue is overlooked.
- Reduces risk to program launches and in-field reliability.
- Drives systemic improvements and cross-functional accountability.
- Enables data-driven decision-making through structured issue tracking and reporting.
Basic Qualifications:
- Bachelor's degree in mechanical, Electrical, Systems Engineering, or related field.
- A minimum of 8 years of experience in automotive engineering, quality, or validation environments.
- Knowledge in APQP, PPAP, Lessons Learned, and DFMEA
- Demonstrated experience with issue tracking systems and related tools.
- Knowledge of automotive development and testing processes, including HIL, validation, and launch readiness.
- Familiarity with field performance metrics (IOP, IQS, QFS, warranty analysis).
- Strong communication and organizational skills with the ability to influence across teams.
- Experience working with cross-functional and global teams.
- Coaching the senior engineers on problem solution techniques, documentation, networking.
Preferred Qualifications:
- Master's degree in mechanical, Electrical, Systems Engineering, or related field.