IS Services & Support Support Specialist

Division: Boston Main

Project Location(s): Boston, MA 02110 USA

Minimum Years Experience: Travel Involved: Job Type: RegularJob Classification: EntryEducation:Job Family:Information ServicesCompensation:Salaried Non-Exempt

The salary range for this position is estimated to be $69,000.00 - $77,000.00 USD annualized.

The salary range for this position is estimated to be $69,000.00 - $77,000.00 USD annualized.

Position Description: Assist with providing support services for Information Services (IS) technology and end-user related issues locally or regionally. Assist with coordination and installation of information system technology locally and/or at project site locations.

Essential Duties & Key Responsibilities:

• Assist with providing professional Information Services (IS) technical support services for local and remote users within assigned location and/or region, and perform occasional Service Desk rotation:
• Perform Tier 1&2 support services, system maintenance, installation, and resolve basic network technical problems, and other systems issues.
• Perform workstation setup, including employee location moves and changes.
• Resolve issues and/or assist with resolving issues; confer with technical or systems team members for solutions.
• Provide professional support to address end-users' hardware and software requests.
• Support system applications, voice and desktop systems, and data management, including data migrations.

Assist with documentation of local technology infrastructure. Assist with maintaining inventories of hardware assets, software, versions, and applications of desktop computers. Control additions, deletions and changes in equipment assigned to end-users. Assist with monitoring monthly backup systems performance on local server and other mission critical business unit infrastructure. Escalate or provide timely notification of identified systems failures to supervisor. Learn and apply IS methodology to assigned tasks and documentation. Learn, follow, and comply with IS policies, procedures, and standards relating to infrastructure systems, components, applications, and services and inform end-users on company standard software tools, policies and procedures. Learn and use IS Ticket System to maintain service tickets to log and manage incidents and requests and maintain highest service response levels. Participate in continuous development and review of IS training and standard operating procedures manuals. Become familiar with IS continuous improvement methodology and best practices. Other activities, duties, and responsibilities as assigned.

Qualifications:

• Minimum of 1 year of related experience with Bachelor's Degree or in pursuit of Bachelor's Degree from accredited degree program in Information Services, Computer Science, Operations, Management, or related field of study required, or current Information Technology (IT) certifications such as A+, Network+, or MCP; or equivalent combination of education, experience, and training
• Basic desktop and systems support and troubleshooting experience
• General knowledge of Windows Server Administration and Active Directory
• Basic experience with installation and deployment of Windows 10 and 11 operating systems
• Proficient computer skills and familiar with Microsoft Office 2016, Office 365, SharePoint, OneDrive, and Mobile Device Management applications
• Basic knowledge of telephone equipment, VOIP, LAN/WAN, peripheral network devices, and cellular phone operating systems
• General experience supporting multi-function printers and scanners
• Basic understanding of malware, spyware, and anti-virus software
• Familiar with basic continuous improvement principles and concepts
• Professional and clear verbal and written communication skills
• Able to work independently with direction and supervision, and in team environment
• Exceptional organizational skills with attention to detail

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle, or feel objects, tools, or controls; and reach with hands, talk, and hear. The employee frequently views a computer monitor and frequently uses a computer keyboard. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus. Performance of the required duties may require physical ability to climb permanent and temporary stairs, passenger use of construction personnel hoists, ability to climb ladders and negotiate work areas under construction. While performing the duties of this job, the employee is frequently required to sit, climb, balance, stoop, kneel, crouch, crawl, use hands to finger, handle or feel objects, tools, or controls, and reach with hands, talk, and hear. The employee is regularly required to be mobile, and the employee occasionally travels both short and long distances via a variety of conveyances. The employee occasionally performs work on-site at construction work sites, office locations, and/or off-site venues. The employee must regularly lift and/or move up to 15 pounds and occasionally lift and/or move up to 50 pounds.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee regularly works in an office or remote setting. The noise in the work environment is usually quiet to moderate in an office setting. While performing the duties of this job, the employee occasionally works at construction work sites where the employee is exposed to moving mechanical parts, high precarious places, fumes, or airborne particles, outside weather conditions, and risk of electrical shock. The noise in the work environment is usually moderate to loud. The employee is required to work in compliance with company safety policies, procedures, and applicable laws.

Turner is an Equal Opportunity Employer - race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other characteristics protected by applicable law.