IS Program Manager (Service Delivery)

Responsibilities include developing program roadmaps, overseeing execution and tracking deliverables, managing vendor and consultant relationships, and ensuring effective communication with sponsors and senior leadership. This role provides leadership and coordination for programs such as Business Process Systems Integration (BPSI), ensuring successful delivery of multiple projects that align with Council initiatives.

Scope of work
This role provides leadership and coordination for programs such as Business Process Systems Integration (BPSI), ensuring successful delivery of multiple projects that align with Council initiatives. This role manages program scope, schedule, budget, and dependencies, while leading project managers and collaborating with stakeholders across all divisions. Responsibilities include developing program roadmaps, overseeing execution and tracking deliverables, managing vendor and consultant relationships, and ensuring effective communication with sponsors and senior leadership. Additionally, the position mentors project managers and supports organizational growth in project management capabilities.

Sample Tasks
" Define program roadmaps; align multiple projects with Council initiatives.
" Manage scope, schedule, budget, and dependencies across projects; track deliverables and benefits.
" Lead project managers; mentor and build organizational PM capabilities.
" Oversee vendor/consultant relationships; negotiate and manage contracts.
" Maintain executive communication with sponsors and senior leadership; report status, risks, assumptions, issues, and dependencies.
" Standardize program governance artifacts; drive continuous improvement.
" Effectively address conflict.
" Provide knowledge transfer

Qualifications
" Master's degree with five (5) years of experience, of which two (2) or more years must be in a lead role that required project management and collaboration across multiple divisions with various stakeholders that are from different levels.
Or
" Bachelor's degree with seven (7) years of experience, of which two (2) or more years must be in a lead role that required project management and collaboration across multiple divisions with various stakeholders that are from different levels.
" PMP (Project Management Professional)
" Project Management Institute (PMI) lifecycle; up-to-date knowledge of industry standards and best practices.
" Agile certifications preferred.
" Project Management methodologies and tools.
" Portfolio management and enterprise resource management.
" Knowledge of project management software
" Developing and maintaining project documentation, including writing project charters, implementation plans, resource plans, status reports and all other required project documentation.
" Written and verbal communication.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.