The IPM Technician plays a critical role in delivering high-quality pest management services using Integrated Pest Management strategies. Our focus is on long-term customer retention, delivering real solutions, and ensuring every interaction reflects our dedication to service excellence.

Description:

 

Pest Control Technician -IPM Technician

Pest-End is a rapidly growing, family-owned pest management company serving New England. As our organization continues to expand and evolve, we are seeking career-driven, adaptable, customer-focused professionals who want to grow with us — not simply fill a job.

Position Overview

The IPM Technician plays a critical role in delivering high-quality pest management services using Integrated Pest Management strategies. This position requires strong customer service skills, technical aptitude, adaptability, and a commitment to long-term professional growth.

Who You Are

We are looking for individuals who demonstrate:

• Strong communication skills — clear, professional, and confident
• Adaptability — comfortable with change, growth, and evolving processes
• Dedication and reliability — consistent performance and pride in your work
• Ethical and honest behavior — integrity in every customer interaction
• Exceptional customer service — positive, respectful, and solution-focused
• A career mindset — seeking long-term growth, not a temporary job
• Detail-oriented problem solving — able to assess situations and act decisively
• A strong problem solver with a genuine desire to find effective solutions
• Comfort working outdoors in varied conditions
• A willingness to learn and be challenged — if you are not already licensed, you are eager to train, grow, and master the skills required to become a proficient IPM Technician

Key Responsibilities

Listen first, be empathetic, and provide strong, detailed customer service by educating our customers. You will master the skills needed to become a proficient IPM Technician, learn new techniques the Pest-End way, and grow your skills every day.

• Identify pests and assess infestation levels
• Apply chemical and non-chemical treatments safely and in compliance with regulations
• Monitor pest activity and adjust treatment strategies
• Maintain and calibrate equipment and manage inventory
• Educate clients on pest behavior and preventive measures
• Complete detailed service reports
• Respond promptly to urgent pest situations
• Collaborate with team members and supervisors
• Maintain Outlook and Teams accounts; check email at least twice daily
• Embrace new procedures, technologies, and expectations as the company grows

Benefits & Perks

• Competitive pay
• Paid time off and paid holidays
• 401(k) with company match
• Comprehensive medical, dental, and vision insurance
• Employer-funded life insurance
• Short- and long-term disability (Aflac)
• Company vehicle and gas card
• Paid drive time after the first 30 minutes each way
• Head-to-toe uniforms — boots, shirts, pants, outerwear, and seasonal gear provided

Who We Are

Pest-End is one of the fastest-growing, family-owned pest management companies in New England. Our culture is built on passionate leadership, a “think big, act small” mentality, and a commitment to helping team members thrive. We provide clear career paths, ongoing training, and the tools needed to succeed in a growing and evolving organization.

Customer service is our north star.   We are committed to listening, understanding, and solving customer concerns with urgency and professionalism. Our focus is on long-term customer retention, delivering real solutions, and ensuring every interaction reflects our dedication to service excellence. We take pride in being a company that responds, resolves, and builds trust with every visit.

Requirements:

 

Do You Have What It Takes?  What We’re Looking For

We’re looking for individuals who bring the full package — the qualities that make a true Pest-End professional:

• Commitment and integrity — you show up, give your best, and take pride in your work
• Outstanding customer service — you listen first, stay empathetic, and educate customers with confidence
• Strong communication skills — clear, professional, and consistent
• Adaptability — comfortable with change, growth, and evolving expectations
• Dedication and reliability — you follow through, stay accountable, and support your team
• Ethical and honest behavior — integrity guides every interaction
• A strong problem solver — you think critically and have a genuine desire to find effective solutions
• A career mindset — you want long-term growth, not just a job
• Comfort working outdoors — in all seasons and environments
• Willingness to learn and be challenged — especially if you’re not yet licensed
• A valid driver’s license and clean driving record
• Ability to pass a background check
• High school diploma or equivalent
• Ability to work full-time, with overtime during busy seasons

If this sounds like you, we want to meet you. Bring your drive, your integrity, and your commitment to customer service — and we’ll give you the tools, training, and support to build a career you can be proud of.Physical Requirements for Pest Control TechniciansWhile performing the job responsibilities, the team member is frequently required to stand, walk and sit. The team member is occasionally required to reach with hands and arms; climb or balance and kneel, bend, crouch, or crawl. The team member must occasionally lift and/or move up to 80 pounds. This position may require the use of ladders for specific service. The ability to maneuver and operate a ladder. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, and depth perception.
Pest-End, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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