Invoicing Specialist

Be yourself at Protolabs

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification.  We are an equal opportunity employer, and we are committed to building a diverse team that feels they are valued in the workplace.  So do you feel you do not meet every single requirement but still intrigued? We encourage you to still apply!  You can help make our company even better.  We do not discriminate based on race, color, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself.  We strongly believe diversity makes for more successful teams.

Why Protolabs?

We are the leaders in digital manufacturing. We hire doers, makers, and creative thinkers who tackle our roles with an entrepreneurial spirit. Our culture is centered around meaningful work that brings new and innovative products to market at unprecedented speeds. We are a diverse team that comes from all walks of life and take pride in our team who is smart, genuine, humble, and passionate about what we do. It's our people who fuel our creativity and make our culture feel like home.

Join our team as an

Invoicing Specialist!

This is a fixed hybrid role - accepting candidates from across the Netherlands.

The Invoice Specialist is responsible for managing invoice-related queries and processing billing transactions accurately and on time. This role focuses on resolving invoice issues, processing credit notes and rebills, issuing manual invoices, and maintaining accurate billing records in line with company policies and internal controls.

Working across Salesforce and AX, the Invoice Specialist ensures a high standard of customer service, supports billing accuracy, and meets agreed service level agreements (SLAs).

What You Will Do:

• Manage inbound invoice-related queries through Salesforce, providing prompt, professional, and accurate responses.

• Investigate and resolve invoice discrepancies, credit note requests, rebills, and other billing-related issues.

• Process invoice corrections, credit notes, rebills, and manual invoices accurately and within agreed timelines.

• Liaise with internal teams to resolve invoicing issues and ensure accurate billing.

• Maintain accurate billing records and ensure all actions are documented appropriately.

• Support month-end invoicing activities and provide documentation for audit requests as required.

• Ensure compliance with internal financial controls, company policies, and relevant procedures.

• Provide general administrative support to Finance and carry out other ad hoc duties as required.

What You Bring:

• Bachelor's degree in Finance, Accounting, Business, or a related field preferred.

• Equivalent practical experience may also be considered.

• 2-3 years of experience in invoicing, billing operations, finance administration, or a similar role.

• Experience handling customer or stakeholder queries in a case management system such as Salesforce.

• Experience processing invoice corrections, credit notes, and rebills in an ERP system such as AX or similar.

• Experience working in a high-volume, deadline-driven environment.

• Strong understanding of invoicing and billing processes.

• High attention to detail and accuracy.

• Ability to manage multiple priorities and meet deadlines.

• Proficiency in ERP/accounting systems and Microsoft Excel.

What Sets You Apart:

• Experience with multi-currency transactions.

• Experience in a shared service or customer-facing finance environment.

You'll Be Successful If:

• Invoice-related queries are resolved accurately and within SLA.

• Invoice corrections, credit notes, rebills, and manual invoices are processed correctly and on time.

• Billing records are accurate, complete, and compliant with internal controls.

• Customers and internal stakeholders receive timely and effective support.

What's In It For You:

• Our success is built on our people. We are committed to creating an environment where everyone feels empowered to be their authentic selves and do their best work. Alongside a supportive and inclusive culture, we offer a range of benefits designed to make work both rewarding and enjoyable:
• Annual company bonus - we celebrate success together and reward both individual contributions and overall business performance.
• Well-being support - access to OpenUp, providing professional psychological support to help you stay healthy and balanced.
• Daily lunch and snacks - shared meals in the office create space to connect, recharge, and strengthen collaboration.
• Learning & development opportunities - access to external training and events, as well as our in-house LEARN platform, offering a wide range of courses and workshops to support your growth.
• Regular team events and socials - fostering connection, collaboration, and a strong sense of community.