As a Supply Center Specialist, you will deliver a best-in-class customer experience within a scientific retail environment, supporting researchers and lab personnel by maintaining optimized product availability, merchandising standards, and efficient on-site operations.Serving as the primary point of contact for on-site Customer Supply Center, you will ensure customers have immediate access to critical laboratory supplies while upholding branding, safety, and service excellence.Essential FunctionsThe Supply Center Specialist is responsible for ongoing inventory management, product optimization, merchandising and customer experience to ensure Supply goals are met, including:Provide exceptional customer service by building strong relationships with on-site scientists, lab managers, and procurement teams to anticipate needs and resolve product-related inquiries quickly.Oversee daily inventory management, including receiving, unpacking, restocking, rotating, and auditing stock to maintain optimal product mix and accuracy.Maintain merchandising and branding standards, ensuring the Supply Center is visually organized, compliant.Collaborate with commercial teams to communicate customer feedback, customer trends, and competitive intelligence to drive business improvement and increase market share.Utilize internal systems (e.g., Supply Center Management System) to manage orders, monitor usage trends, and ensure accurate and timely replenishment.This role may also play a role in analyzing purchasing trends through Supply Center reporting to identify the above market share opportunities.Implement and assist with product shows, seminars, and other on-site promotional events tied to Supply CenterEducationRequired - High school diploma requiredDesirable - Bachelor's degree in Science, but not requiredExperience/AttributesRequires a minimum of 1 year of proven experience in customer service, retail, sales, research & development or another related field.Organized, attention to detail and ability to work autonomouslyIs customer-centric and has ability to quickly pick up customer requirements and respond quicklyWorking ConditionsWork hours must be performed during normal business hours to match delivery times and customer hours.Daily car travel to and from account locations is required. Mileage is reimbursed.Required to be able to lift up-to 15 lbs.May be required to stand for long periods of time while performing work duties.#J-18808-Ljbffr