Job Summary
The Inventory Recovery Technician is responsible for all steps of the repair process, including region HUB collaboration, repair logging, identifying repair trends, and completing all testing duties in a timely and professional manner. The Inventory Recovery Technician will be the main point of contact for all repair/testing related tasks and questions, working closely with the resale team and the rest of the Reverse Logistics team to evaluate proper listing channels and campaigns.
We only accept W-2 candidates, H-1B sponsorship is not available.
Responsibilities
- Manage repair logs to ensure proper repair/testing follow-through
- Ensure all items are properly tested and repaired prior to listing / Doing so through electrical and mechanical evaluation and troubleshooting
- Foster a team-oriented environment by maintaining a positive, professional attitude in all internal and external correspondents
- Communicate with internal departments on any customer related questions, repair trends and commonalities
- Independently make decisions on product resolution (scrap vs repair)
- Oversee parts inventory to ensure accurate product availability
- Meet all expected performance standards regarding efficiency, accuracy and quality of work
- Maintain a clean, organized, and safe work environment by following all safety guidelines and reporting any hazards to the appropriate leadership
- Work closely with team members and leadership to meet daily, weekly, and monthly departmental goals
- Flex into other positions and departments and undertake additional duties as necessary to support the overall operation
Physical Requirements
- Work is performed while standing and/or walking, up to and including 12 hours/day.
- Requires the ability to communicate effectively using speech, vision, and hearing.
- Requires the regular use of hands for simple grasping and fine manipulations.
- Requires regular bending, squatting, crawling, climbing, and reaching.
- Requires the ability to regularly lift, carry, push, or pull medium weights, up to 75lbs.
Qualifications
Experience
Minimum of 1 year of relevant experience in a distribution environment; maintenance experience in electrical, mechanical, or HVAC fields preferred but not required.
High school diploma or GED, or equivalent combination of education and experience
Education
This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.
Desired Traits & Skills
- Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint)
- Strong analytical and problem-solving skills required
- Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding
- Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment
- Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence
- Innovative and able to challenge the status quo while using EQ and DiSC communication skills in a professional manner
- Customer service-oriented attitude with a demonstrated desire to exceed expectations
- Ability to work off-shift as required to respond to urgent needs
- Requires the ability to drive all standard Lifts / Order Picker / Sit-Down / Reach Truck / Rider Jack