Inventory Control Technician - 2Nd Shift - 4:30Pm To 1Am, Mon - Fri

Job Title: Inventory Control Technician

Department: Operations

Reports To: General Manager

Position Type: Full Time

Schedule: 2nd Shift, 4:30pm to 1:00am, Monday- Friday with O/T when required.

Pay: $23.00 Per Hour with $1.50 shift differential when applicable

Purpose of PositionMaintain and monitor inventory levels and product movement for accuracy

Values and Business Practices

• Customer First- We deliver on what we promise to our customers with a positive attitude
• We treat everybody with respect and dignity
• We operate with high business ethics
• We are a good corporate citizen
• We value our professional relationships
• We strive to have a "Continuous Improvement Culture"
• We are committed to the safety of our employees and our equipment/facilities

Company ExpectationsOur expectation is that all employees, customers, vendors will perform in a manner that will ensure long term success.

Flexibility:

Works the hours needed to support the business goals (including overtime, weekends and holidays). Remains open-minded, performs a wide variety of job tasks, transitions from task to task effectively (multi-task).

Reliability:

Always present and punctual; arrives prepared for work. Completes work in a timely, accurate and consistent manner. Plan and schedule your time off in advance with your supervisor or manager. Avoid unscheduled days off which will result in attendance points.

Attitude:

Maintains a "Whatever it Takes" attitude. Lives by company stated values and inspires others.

Willingness to learn:

Approaches new tasks with an interest to learn. Has the ability to learn techniques as job task requirements change.

Initiative:

Seeks out additional work when job tasks are completed. Goes above and beyond required tasks. Participate in pre-shift meetings and department meetings. Display pride in your work area by maintaining daily housekeeping of our operations building, equipment, break rooms, restrooms, smoke areas, etc.… Promote teamwork and assist in all areas and processes in the operation as needed / required.

Quality of Work:

Maintains high standards despite pressing deadlines. Produces accurate, thorough and professional work. Understands the importance of "Only Handle It Once- OHIO", by completing work correctly the first time.

Follows directions:

Follows all written and verbal instructions provided by management, project leader, etc.…

Communication:

Shares all information in a professional and factual manner ensuring the best decisions are made for the company. Report all issues to your manager/supervisor.

Appearance:

Maintains an appropriate appearance and dresses in accordance with the established dress code guidelines to your respective position.

Safety:

Follows all rules, guideline, and practices. Informs supervisor / manager immediately if unsafe conduct or conditions arise.

Position Competency:

• Intermediate computer skills including Microsoft office, accurate data entry skills, WMS, document scanning, copying and basic office skills
• Good communication skills
• Ability to perform basic arithmetic, reading, and writing skills
• Ability to understand the production schedule
• 1-3 years' experience in Inventory Control
• Count back inventory reconciliation
• Inventory audits for outbound shipments
• Self-starter/self motivated; ability to work independently as well in a group settings
• Interface directly with customers on inventory adjustments

Position Expectations

Production Support:

• Coordinate product and packaging material inventory use.
• Do inventory audits and cycle counts as required.
• Ability to coordinate, problem solve, and communicate inventory issues to customers, vendors, and Production Planner.
• Coordinate the product recoup operation.
• Backfill on production lines as needed.

Safety:

• Follow established Dock Safety policy.
• Complete the Motorized Equipment Daily Inspection sheet.
• Report all equipment malfunctions to manager and/or maintenance immediately.
• Wear PPEs as required
• Follow safety and security policies and SOPs Quality:
• Collect samples when requested by customers.
• Work with Production Planner to coordinate packaging material changes.
• Work with customers/vendors/Production Planner to resolve quality issues.
• Follow our Standard Operating Procedures (SOP) and specific customer work instructions.
• Must have experience and be knowledgeable about Food Safety or willing to receive training in Food Safety.

Initiative:

• Interface directly with customers and maintain a professional and courteous relationship.
• Ensure customer requests are responded to within an hour. Provide customer with an estimated time of completion including factual response.
• Immediately escalate to management customer's complaint (i.e. inabilities to meet customer requests or customer reported errors)

Food Safety & Quality:

• Follow food/safety SOPs and AIB standards.
• Must have experience and be knowledgeable about Food Safety or willing to receive training in Food Safety.

Customer Service Representative- 2nd Shift- 4:30pm to 1am, Mon- Fri

Job Details

Job Type

Full-time

Fort Worth, TX

Description

Job Title: Customer Service Representative

Reports To: Operations Manager

Position Type: Full Time Non-Exempt

Schedule: 2nd Shift- 4:30pm to 1:00am, Monday- Friday with O/T when required

Pay Rate: $20.00 per hour + $1.50 shift differential when applicable

Purpose of PositionTo ensure that all customers receive a timely, accurate and customized invoice.

Values and Business Practices

• Customer First- We deliver on what we promise to our customers with a positive attitude
• We treat everybody with respect and dignity
• We operate with high business ethics
• We are a good corporate citizen
• We value our professional relationships
• We strive to have a "Continuous Improvement Culture"
• We are committed to the safety of our employees and our equipment/facilities

Company Expectations:

Our expectation is that all employees, customers, vendors will perform in a manner that will ensure long term success.

Flexibility:

Works the hours needed to support the business goals (including overtime, weekends and holidays). Remains open-minded, performs a wide variety of job tasks, transitions from task to task effectively (multi-task).

Reliability:

Always present and punctual; arrives prepared for work. Completes work in a timely, accurate and consistent manner. Plan and schedule your time off in advance with your supervisor or manager. Avoid unscheduled days off which will result in attendance points.

Attitude:

Maintains a "Whatever it Takes" attitude. Lives by company stated values and inspires others.

Willingness to learn:

Approaches new tasks with an interest to learn. Has the ability to learn techniques as job task requirements change.

Initiative:

Seeks out additional work when job tasks are completed. Goes above and beyond required tasks. Participate in pre-shift meetings and department meetings.

Quality of Work:

Maintains high standards despite pressing deadlines. Produces accurate, thorough and professional work.

Understands the importance of "Only Handle It Once- OHIO", by completing work correctly the first time.

Follows directions:

Follows all written and verbal instructions provided by management, project leader, etc…

Communication:

Shares all information in a professional and factual manner ensuring the best decisions are made for the company. Report all issues to your manager/supervisor.

Appearance:

Maintains an appropriate appearance and dresses in accordance with the established dress code guidelines to your respective position.

Position Competency

• The understanding of invoicing and billing processes and procedures.
• Working knowledge of Microsoft Word Suite and ability to learn WMS.
• The ability to provide administrative support.

Position Expectations

Customer Invoicing and Billing:

• Month end invoicing to be completed within 5 business days of EOM or directed by customer.
• Speed should never compromise accuracy.
• Monitor and record external invoice errors on Clerical Error Spreadsheet.
• Suggest ways to improve the accuracy and efficiencies of invoicing.
• Ensure invoices are updated accurately with price changes based on contracts or addendum's.
• Process daily invoicing accurately for Value Add and Transportation (if applicable).
• Process billing according to customer billing procedures.
• Meet customer based periods by ensuring all billings is complete by set deadline.
• Keep customer files current.

Back Up/Main Office Responsibilities:

• Assist with coverage of Reception desk by answering phones and greeting visitors Answer phone by the third ringing cycle.
• Cross-train on other customer invoice processing to provide account converge when needed.

Administrative Support:

• Provide administrative support to management team as needed.
• Maintain a secure, well organized area free from clutter with information easily accessible to others.
• Understand the functionality of Warehouse Management System and Transportation Management System.

Customer Communication:

• Establish and maintain professional working relationships with customers via e-mail, telephone communication and face-to-face visits.

These expectations are meant to be a guide and may be changed at any time at the discretion of Allen Distribution.

Salary Description

$23.00 + $1.50 Shift Diff/Hourly