Customer Experience Representative (Internet Sales / BDC)

Team Gillman Subaru North – Houston, TX

Join One of Houston's Top Automotive Teams!

Are you outgoing, motivated, and enjoy talking with people? Do you thrive in a fast-paced environment where every day is different?

Team Gillman Subaru North is looking for a Customer Experience Representative to join our Internet Sales Team. In this role, you'll be the first point of contact for customers who are shopping for their next vehicle. Your goal is to create a great customer experience by building relationships, answering questions, and scheduling appointments with our sales team.

No automotive experience? No problem. We provide training for individuals with strong customer service skills and a great attitude.

What You'll Do

• Respond to internet leads, phone calls, text messages, and online inquiries.
• Build relationships with customers through consistent follow-up.
• Schedule and confirm appointments for the sales team.
• Answer customer questions regarding inventory, pricing, financing, warranties, and the buying process.
• Make outbound calls to customers who have inquired about purchasing a vehicle.
• Keep accurate notes and customer information in our CRM.
• Work closely with Sales Managers and Sales Consultants to help customers throughout their buying journey.
• Follow up after appointments to ensure an exceptional customer experience.

What We're Looking For

• Positive, energetic, and customer-focused attitude.
• Excellent communication skills (phone, text, and email).
• Comfortable talking with new people throughout the day.
• Strong organizational and time management skills.
• Ability to multitask in a fast-paced environment.
• Basic computer skills and the ability to learn new software quickly.
• Reliable attendance and a strong work ethic.

Experience Preferred (But Not Required)

We welcome candidates with experience in:

• Customer Service
• Hospitality
• Restaurants
• Retail Sales
• Banking
• Apartment Leasing
• Call Centers
• Automotive Sales or BDC

Automotive dealership experience is a plus, but we are willing to train the right candidate.

Compensation

• Starting pay from $15.00 per hour
• Performance-based commissions for customer shows and vehicle sales
• Monthly earning potential based on performance
• Paid training
• Opportunities for advancement within Team Gillman

Benefits

• Medical, Dental & Vision Insurance
• Life Insurance
• 401(k) with Company Match
• Employee Vehicle Purchase Program
• Paid Training
• Career Growth Opportunities
• Family-Owned Company Since 1938
• Positive, Team-Oriented Work Environment

Why Team Gillman?

For over 85 years, Team Gillman has built its reputation on exceptional customer service and employee development. We believe our people are the reason for our success, and we invest in their training, growth, and long-term careers.

If you're looking for a rewarding career where your hard work is recognized and your success is rewarded, we'd love to meet you.

Apply today and become part of the Team Gillman family!