The International Training Project Manager is responsible for developing and rolling out training content that enhances the skills, knowledge, and expertise of retail teams to deliver a premium customer experience.
Through strong project management, content creation, and cross-functional collaboration, they support excellence in customer experience, product knowledge, and brand standards across markets.
Key activities include leading end-to-end training content development—defining objectives, coordinating production, and monitoring post-launch performance; creating practical learning materials and pilot programs; and developing partnerships to ensure relevant content.
They contribute to building a training ecosystem by setting priorities, processes, and tools for capability development, aligning stakeholders, and ensuring effective implementation in local markets.
Additionally, they define and track KPIs related to adoption and behavioral change, continuously refining programs based on data and feedback. The role focuses on retail operations, including mobile apps, POS, CRM, store openings, and new retail concepts, supporting a cohesive, performance-driven training system worldwide.