The Company
OpenTech Alliance, Inc. was founded in 2003 and is a leading technology provider to the self-storage industry. The company delivers software-enabled solutions including online auctions, access control systems, full-service kiosks, and call center services to self-storage operators across North America, with a growing international presence.
Headquartered in Phoenix, AZ, OpenTech supports many of the largest self-storage operators in the U.S. and continues to scale its core products while strengthening internal operations to support growth.
About the Role
OpenTech Alliance is seeking an International Operations & Logistics Coordinator to manage global shipping activities, inventory coordination, order accuracy, and cross-functional collaboration.
You will keep international logistics running smoothly - ensuring accurate documentation, timely payment verification, and seamless coordination between internal teams, customers, and external partners. It is a detail-driven role well suited to someone who enjoys juggling multiple shipments and orders while keeping everything accurate and on schedule.
Key Responsibilities
- Coordinate international air and ground shipments, tracking them and proactively resolving delays, damages, or discrepancies
- Prepare and maintain international shipping documentation, including commercial invoices, packing lists, bills of landing, and certificates of origin
- Communicate with freight forwarders, customs brokers, carriers, overseas partners, and customers
- Ensure compliance with international shipping standards, regulations, and trade requirements
- Validate inventory with domestic and international warehouses, reconcile discrepancies, and maintain accurate records
- Request and compare international shipping quotes from carriers and freight forwarders
- Prepare and process invoices for international hardware orders and verify accuracy before customer billing
- Confirm payment before shipment release, and track, follow-up on, and confirm receipt of international payments
- Review and approve DocuSign agreements and sales orders, verifying pricing, quantities, foreign currency, Incoterms, delivery dates, and compliance before release
- Collaborate across sales, operations, warehouse, finance, and compliance teams, and support audits and process improvements
- Experience coordinating international shipments and logistics operations
- Familiarity with international shipping standards, documentation, and trade compliance
- Working knowledge of foreign currencies and international payment processes
- Strong attention to detail and the ability to manage multiple orders and shipments at once
- Effective communication skills for working with customers, sales teams, and external partners
Why Join OpenTech?
At OpenTech Alliance, you will be part of a collaborative and dynamic team where your work directly supports business success. We value innovation, teamwork, and professional development, offering opportunities to grow your skills while working with modern technologies in a fast-paced environment.