Communication Skills, Computer Skills, Customer Support/Service, Electronic Medical Records, Establish Priorities, Healthcare, Healthcare Software, Information Technology & Information Systems, International Health, Interpersonal Skills, Leadership, Medical Record System, Medical Records, Multitasking, Operational Strategy, Organizational Skills, Outpatient Care, Patient Care, Presentation/Verbal Skills, Pricing, Problem Solving Skills, Process Improvement, Productivity Management, Time Management
Responsible for the correspondence and coordination for all international/executive health inquiries. Assist with the coordination of the entire international/executive health patient experience, including both inpatient and outpatient visits and procedures. This position will address and lead from the initial request for care and follow all care coordination for the patient. Coordinates with the patient/family, administration, Henry Ford Health (HFH) physicians, pricing department, medical records, scheduling departments, and others to ensure a seamless and satisfactory patient experience. Participates with department leadership in goal development and process improvements. Coordinates all concierge services required by international/executive health patients. Leads constructive lines of communication between all parties needed in caring for the international/executive health patient. Acts as a liaison between patients' family and clinical and non-clinical teams as well as all third parties. Acts as an advocate for the patient and family.
EDUCATION AND EXPERIENCE:
- Associate's degree required; Bachelor's degree preferred
- Minimum 3 years of progressively responsible healthcare experience with demonstrated impact on operational efficiency, patient care/process improvement, or staff productivity
- Experience working with electronic medical record (EMR/EHR) systems
- Proficient with common computer applications, IT systems, and healthcare-related software
- Experience with appointment scheduling and payment collection processes
- Proven ability to prioritize, manage, and execute multiple tasks while meeting deadlines and established timelines
- Strong interpersonal and customer service skills with the ability to communicate effectively with internal and external customers
- Demonstrates professional, customer-friendly, and culturally appropriate communication and etiquette
- Strong verbal communication skills both in person and over the phone
- Ability to apply problem-solving and critical-thinking skills in fast-paced environments
- Strong organizational and multitasking abilities
Additional Information
- Organization: Corporate Services
- Department: International Patient Services
- Shift: Day Job
- Union Code: Not Applicable