| Location | Matthews, North Carolina |
Location: INFINITI of Charlotte
INFINITI of Charlotte is seeking a motivated, organized, and customer-focused Internal Service Writer to support our fast-paced service department. This position plays a critical role in maintaining communication between technicians, advisors, parts, and management to help ensure efficient workflow and timely vehicle repairs.
We are looking for someone who thrives in a team environment, communicates effectively, and can help keep the shop operating at a high level.
Open and manage internal repair orders
Dispatch work efficiently to technicians
Maintain used car efficiency through shop
Monitor shop progress and communicate updates to advisors and management
Coordinate with the parts department to ensure timely parts availability
Maintain accurate documentation and repair order notes
Assist with warranty and internal vehicle processing
Help improve shop flow and technician productivity
Support quality control and vehicle status tracking
Ensure repairs are completed in a timely and organized manner
Previous automotive service experience preferred
Service advisor experience
Strong communication and organizational skills
Ability to multitask in a fast-paced environment
CDK experience preferred but not required
Team-oriented attitude with strong attention to detail
Basic understanding of automotive repair processes
Competitive compensation
Opportunity for growth and advancement
Supportive team environment
Paid training
Health, dental, and vision benefits
401K
Paid vacation
Employee discounts
The ideal candidate is dependable, process-driven, and capable of helping improve overall shop efficiency while maintaining a high level of professionalism. This role is perfect for someone looking to grow within automotive service operations and become a key part of dealership success.
If you are ready to join a growing dealership focused on teamwork, accountability, and customer satisfaction, we would like to speak with you.