Internal Service Advisor
Vandergriff Chevrolet | Arlington, TX
Job Summary
Vandergriff Chevrolet is seeking an experienced, detail-oriented Internal Service Advisor to oversee the reconditioning process for new and pre-owned inventory. This position works directly with the Used Car Manager, Sales Department, Service Department, Parts Department, Body Shop, and vendors to ensure vehicles are repaired, reconditioned, and frontline-ready while meeting quality, budget, and timeline expectations.
Compensation
$22.00 - $30.00 per hour + performance incentives
Benefits
- Medical, Dental & Vision Insurance
- 401(k) with Company Match
- Paid Time Off
- Employee Vehicle Purchase Program
- Paid Training
- Career Advancement Opportunities
- Professional Team Environment
Essential Duties & Responsibilities
- Inspect incoming trade-ins, auction purchases, and inventory vehicles to determine reconditioning needs.
- Open, manage, and close internal repair orders (ROs) using CDK.
- Utilize V-Auto to prioritize inventory based on age, market conditions, and sales needs.
- Schedule and monitor vehicle reconditioning through Xtime and dealership workflow processes.
- Write accurate repair orders for technicians, detailing required repairs and reconditioning needs.
- Coordinate repairs with Service, Parts, Collision Center, Detail Department, and outside vendors.
- Review technician inspections and repair recommendations for accuracy and completeness.
- Obtain approvals for additional repairs and communicate recommendations to management.
- Track parts availability and work closely with the Parts Department to minimize downtime.
- Ensure all safety recalls, emissions inspections, state inspections, and required maintenance are completed.
- Monitor vehicle status daily and provide updates to Sales Managers and dealership leadership.
- Maintain vehicle reconditioning budgets and identify opportunities to control costs.
- Prioritize inventory to reduce days-to-line and improve inventory turn rates.
- Coordinate transportation, sublet repairs, paintless dent repair, glass replacement, wheel repair, and other vendor services.
- Verify completion of multi-point inspections and quality control processes.
- Ensure vehicles meet Vandergriff Chevrolet standards before being placed into inventory.
- Resolve production delays and workflow bottlenecks to keep inventory moving efficiently.
- Maintain detailed records and reporting within dealership management systems.
- Follow all dealership policies, manufacturer standards, and compliance requirements.
Qualifications
- Previous dealership experience required.
- Previous Internal Service Advisor, Service Advisor, Recon Manager, Inventory Manager, or similar experience preferred.
- Working knowledge of CDK Dealer Services, Xtime, and vAuto required.
- Strong understanding of automotive maintenance, repair, and reconditioning processes.
- Ability to interpret technician recommendations and repair estimates.
- Excellent communication, follow-up, and organizational skills.
- Ability to prioritize multiple vehicles and deadlines in a fast-paced environment.
- Strong computer and data-entry skills.
- Valid driver's license with an acceptable driving record.
Preferred Qualifications
- Chevrolet, GM, or franchise dealership experience.
- Experience managing used vehicle reconditioning workflows.
- Knowledge of inventory turn, recon budgeting, and inventory management best practices.
Why Join Vandergriff Chevrolet?
At Vandergriff Chevrolet, you'll play a vital role in keeping inventory production moving efficiently while supporting one of the top-performing Chevrolet dealerships in North Texas. If you're experienced with CDK, Xtime, and V-Auto and thrive in a high-volume dealership environment, we'd love to hear from you.
Apply today and join the Vandergriff Chevrolet team!
Vandergriff Chevrolet is an Equal Opportunity Employer.