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Job Type: Full-time
Description:
THIS IS AN ON-SITE POSITION
JOB SUMMARY:
The Internal IT & Innovation Administrator owns ComTec's internal technology environment. This role combines hands-on systems administration and end-user support with strategic technology planning and innovation leadership.
The position ensures reliable, secure day-to-day IT operations while identifying, piloting, and implementing technologies that improve efficiency, scalability, and competitive differentiation.
Reports To: Director of Finance
Direct Reports: None
Essential Functions:
INTERNAL IT OPERATIONS
Administer and maintain:
- Microsoft 365
- Windows Server
- Active Directory
- Exchange
- Intune
- Endpoint security
- Backup systems
- VPN
- Network infrastructure
Manage user lifecycle (onboarding/offboarding, permissions, account administration)
Deploy and support:
- Laptops
- Desktops
- Mobile devices
- Peripherals
Perform:
- Patching
- Upgrades
- Refresh cycles
- Routine system maintenance
Monitor:
- System performance
- Security
- Backups
Maintain accurate documentation of configurations and procedures
Ensure compliance with internal IT policies and change management processes
- SUPPORT & SERVICE MANAGEMENT
Serve as primary internal IT support resource (Tier 1-3)
Manage:
- Ticket intake
- Resolution
- Documentation
- Escalation
Provide professional support to employees at all levels
Identify and reduce recurring technical issues
Provide occasional after-hours support as needed
Technology Strategy & Innovation
Develop and maintain an internal technology roadmap aligned with company goals
Research emerging tools, automation platforms, and AI solutions
Identify operational inefficiencies and propose technology-driven improvements
Lead pilot programs and proof-of-concept initiatives
Evaluate solutions based on:
- ROI
- Usability
- Scalability
- Security
Present recommendations to leadership and support organization-wide adoption
Track and report measurable outcomes from innovation initiatives
- SUCCESS MEASURES
- Stable and secure internal IT environment
- Timely issue resolution and high employee satisfaction
- Reduction in recurring support issues
- Successful rollout and adoption of new technologies
- Measurable operational improvements
ADDITIONAL RESPONSIBILITIES:
- Adhere to departmental policies for reporting and managing requests and change control
- Maintain daily timesheet and expense report entries and submit them accurately and timely
- Other duties as required
Requirements
TECHNICAL SKILLS & EXPERIENCE:
- Strong working knowledge of:
- Microsoft Windows Server
- Microsoft Active Directory (AD, DNS, Group Policy)
- Microsoft 365 & Exchange
- Microsoft Intune
- Windows Desktop OS
- VPN and remote access solutions
- Endpoint security platforms
- Backup and disaster recovery systems
- Wi-Fi and LAN networking fundamentals
- HP and Dell hardware environments
- Understanding of internet architecture and mail flow
- Experience evaluating and implementing emerging technologies in MSP or manufacturing environments preferred
SOFT SKILLS & COMPENTENCIES:
- Strong technical troubleshooting skills
- Organized and process-oriented
- Clear communicator
- Strategic thinker with hands-on execution ability
- Independent, accountable, and collaborative
EDUCATION & QUALIFICATIONS:
- Qualifications
- 3-5+ years of progressive IT experience
- Strong systems administration background
- Experience supporting Microsoft 365 and Windows environments
- Experience implementing or evaluating new technologies preferred
- Associate or Bachelor's degree in IT-related field preferred
- Preferred Certifications: CompTIA A+, Microsoft 365 Certified, Azure Administrator, or equivalent
WORK ENVIRONMENT & ADDITIONAL REQUIREMENTS:
- Primarily office-based work using standard computer equipment
- Ability to remain calm and effective during time-sensitive situations
- Occasional evening or weekend work as needed
- Valid driver's license and reliable transportation
Salary Description: $70,000-90,000