Audience Development, Auditing, Campaigns, Change Management, Content Management, Cross-Functional, Customer Experience, Diversity, Financial Services, Internal Audit, Intranet, Matrix Management, Newsletter, Persona/Avatar Development, Process Development, Scalable System Development, Storytelling, Strategic Planning, Writing Skills
Lighthouse Technology Services is partnering with our client to fill their Internal Communications Strategist position! This is a 3-6 month contract and will be hybrid with 4x/wk in office and 1x/wk remote in Buffalo, NY. This role will be a W2 employee of Lighthouse Technology Services. No C2C or subcontracting arrangements will be considered.
What You'll Be Doing:
- Conduct a comprehensive communications landscape assessment to audit existing internal channels, tools, stakeholders, and identify gaps and opportunities across the organization
- Define and document key audience segments and develop employee personas that reflect communication preferences, needs, and engagement patterns to improve targeting and relevance
- Develop an overarching internal communications strategy aligned to customer experience goals and The Way We Work enterprise adoption, including a tactical campaign plan with recommended themes, timelines, and channels
- Build a scalable communications framework and roadmap that can be transitioned to internal teams, establishing repeatable processes for long-term success
- Partner directly with the Engagement & Activation Lead and cross-functional stakeholders to translate insights into actionable communications plans while maintaining alignment with enterprise messaging
- Support day-to-day communications execution including drafting employee announcements, newsletters, intranet content, and campaign materials for customer experience and The Way We Work initiatives
- Lead the evaluation and potential implementation of new communication delivery channels to enhance employee engagement and organizational awareness
- Manage divisional intranet content design and promote an environment that supports diversity and reflects the organization's brand
What You'll Need to Have:
- 8+ years of experience in internal communications, employee communications, or strategic communications within large, matrixed organizations
- Demonstrated experience conducting communications audits, landscape assessments, and audience segmentation with the ability to translate discovery into actionable strategic plans
- Executive-level writing skills and employee-focused storytelling ability to develop clear, engaging content across multiple channels and audiences
- Proven ability to balance strategic thinking with hands-on execution, operating effectively in fast-paced environments with competing priorities
- Strong experience working within financial services or similarly complex, regulated industries (preferred)
- Familiarity with learning & development, HR communications, or collaborating with internal communications centers of excellence
- Strategic planning capabilities with experience developing communications strategies that support change management and organizational initiatives
Pay Range: $50-55/hr
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recruiting@lhtservices.com
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Lighthouse Technology Services