Internal Audit, Executive Director - Consumer Community Banking

Help strengthen the technology controls that support products used by millions of customers. You'll lead high-impact audits, partner with senior technology stakeholders, and provide independent challenge that drives meaningful change. Join a global team that values collaboration, curiosity, and continuous improvement. This role offers broad exposure across consumer banking products and the opportunity to shape a proactive risk culture.

Job summary

As a Technology Audit Director within the Consumer and Community Banking Technology Audit team, you will lead technology audit coverage for the line of business and oversee delivery from planning through reporting. You'll evaluate the adequacy of the control environment across a range of consumer and community banking related products, and you'll help stakeholders strengthen risk management practices. You'll coordinate across audit and business partners to validate issue remediation and support continuous monitoring. You'll also engage in governance forums to provide independent challenge on control matters.

Job responsibilities

• Lead large, complex technology audits from planning through final reporting, delivering high-quality work aligned to professional standards.
• Oversee audit activities including risk assessment, scoping, testing, control evaluation, report drafting, and follow-up validation.
• Review audit workpapers and evidence to ensure accuracy, completeness, and timely execution.
• Assess control design and operating effectiveness, and form an overall opinion on the control environment.
• Communicate audit results clearly, including sensitive topics, and influence action with senior stakeholders.
• Build strong relationships with senior technology leaders, promoting constructive engagement and value-add outcomes.
• Participate in governance forums to provide independent challenge on technology risk and controls.
• Monitor stakeholder priorities and provide feedback on control enhancements and implementation progress.
• Manage issue validation and verification of closure, applying sound judgment on remediation sufficiency.
• Develop team capability through coaching, timely review, and actionable feedback, supporting performance and growth.
• Coordinate with audit colleagues across business and technology to ensure key risks are identified and covered.

Required qualifications, capabilities and skills

• Technology audit experience in internal audit, external audit, or risk/control roles within regulated environments.
• Bachelor's degree or equivalent relevant financial services experience.
• Knowledge of technology risk and internal controls, including the ability to evaluate controls in an integrated business-and-technology context.
• Understanding of one or more of the following: automation, coding, data analytics, artificial intelligence, and distributed technologies.
• Strong analytical skills to assess the likelihood and impact of control weaknesses and to prioritize risk.
• Excellent communication skills (written and verbal) with the ability to explain complex issues to senior management.
• Stakeholder management skills with demonstrated ability to build trusted partnerships.
• Leadership capability to guide teams, review work effectively, and drive high standards in deliverables.
• Ability to work globally and collaboratively across teams, sharing knowledge and supporting collective outcomes.
• Professional certification such as Certified Information Systems Auditor (CISA), Certified Information Systems Security Professional (CISSP), or Certified Internal Auditor (CIA).
• Regulatory coordination experience supporting examinations and related activities for technology areas

Preferred qualifications, capabilities and skills

• Degree or background in technology (e.g., computer science, engineering, information systems).
• Experience in financial services technology audit or technology risk management.
• Experience in a large public accounting firm and/or an in-house audit function within financial services.
• Exposure to auditing modern engineering environments (cloud, DevOps, data platforms) and associated control patterns.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans