Intern - Technology Services

Technology Services Intern

Information

• Pay Range Grade 15.00 Y000
• Other Compensation Offered Overtime
• Employment Type Internship up to 35 hours per week
• Organization Technology Services - Systems & Client Services
• Location County Office Building
• Reports to Systems & Client Services Manager
• Classification Non-Exempt 42008
• Who We AreAt Carroll County Government we look for people who are eager to engage in meaningful work that positively impacts our community. As public servants our sense of purpose and motivation to work hard starts with the value we place on relationships with coworkers community partners and those we serve. We strive to build collaborative and passionate teams with opportunities to learn and explore new possibilities in a welcoming workplace. As a team we are committed inspired and connected to make a difference in the community.  What You Will DoAre you ready to dive into an internship where youll support and explore Carroll County Governments Technology Services As a Technology Services Intern youll play an active role in supporting a variety of activities within our Technology Services Office. This will include working with both the Client Services Team and Networking Team. There will be a wide range of activities such as hardware replacements for employees assisting with deployments of network hardware writing test cases organizing files and equipment performing system testing. Youll also be working closely under the supervision of the managers of those teams gaining hands-on experience and valuable insights along the way. If youre eager to learn and contribute this could be a fantastic opportunity for you. Looking forward to seeing your enthusiasm and initiative.Essential Duties
• Support daily activities of the Technology Services Department - specifically the Client Services & Networking Teams
• Diagnose and troubleshoot technical problems reported by clients and vendors.
• Shadow and assist technicians with hardware replacements or assist with physical deployment of network hardware.
• Create documentation for Technology Services such as knowledge articles test cases and workflows.
• Assist technology teams with organizing and scanning files archiving documents.
• Follow all safety rules and regulations. Assist in the maintenance of a clean orderly and safe work environment.
• Complete assigned work in a timely fashion. Accept feedback.
• Demonstrate an ability to collaborate and a willingness to learn. Participate in a supportive work environment.
• Exhibit integrity ethics and fiscal responsibility.
• How You Will SucceedYour Skills
• Attention to Detail Intermediate
• Microsoft Office Suite Intermediate
• Independent Work Introductory
• Networking Introductory
• Hardware Knowledge Intermediate
• Organization Intermediate
• Documentation Intermediate
• Your Strengths
• Service Excellence
• Decision Making
• Collaborating with Others
• Digital Literacy
• Continuous Learning
• Professionalism
• Attention to Detail
• Analytical Thinking
• IT Support Troubleshooting
• You Might Be a Good Fit IfEducation and Experience
• High school Diploma or General Education Diploma GED
• Additional Information
• Requires criminal background check as condition of employment.
• Flexible schedule up to 35 hours per week.
• Why You Will Love Working HereCarroll County Government is dedicated to fostering a culture focused on the total well-being of our employees. Find out more here Carroll County Government | Carroll County Maryland carrollcountymd.govCarroll County Government is an Equal Opportunity Employer. The County Commissioners of Carroll County recognize the rights of all people including County employees to equal opportunity. Discrimination against County employees on the basis of race color religion age gender national origin sexual orientation marital status physical or mental disability is strictly prohibited. The Americans with Disabilities Act Titles I and II applies to County government employment. If you have questions suggestions or complaints please contact Kristy L. Bixler Director Human Resources and Carroll County Government Americans with Disabilities Coordinator for Employment at the Department of Human Resources 410-386-2129 or Md. Relay 711800-735-2258. The mailing address is 225 North Center Street Westminster Maryland 21157.Questions or need assistance Please contact us at careerscarrollcountymd.gov via telephone at 410-386-2129 or stop by our office at 225 N. Center Street Room 100 Westminster MD 21157 during normal business hours. Disclaimer This job description may not be inclusive of all assigned duties responsibilities or aspects of the job described and may be amended at any time at the sole discretion of the Employer.