VACANT POSITION Intern Summer Front Desk Clerk Administration Department Job Purpose Under general supervision serves as a first point of contact for residents and visitors by answering phone calls greeting guests and helping to direct individuals to the appropriate City of Sumter department office or resource. Answers the City switchboard phone promptly and in a courteous and professional manner . Transfers calls to the appropriate department staff member or service area. Greets all visitors and guests entering the building with directions or general inquires . Takes clear messages and relays them to the appropriate staff member when necessary . Assists with light clerical or administrative tasks as assigned. Escalates urgent concerns or difficult situation to a supervisor when appropriate. Maintains a clean and organized reception area . Required Skills Friendly approachable and positive attitude. Excellent verbal communication skills . Strong active listening skills. Professional telephone etiquette. Patience when assisting a confused or frustrated caller. Confidence when speaking to the guests or visitors. Ability to maintain confidentiality and professionalism. Complete repetitive tasks with accuracy and consistency and accuracy. Work independently as well as collaboratively within a team environment . Minimum Qualifications High school student college student or recent graduate at least 16 years old . Basic computer knowledge email Microsoft Office internet searches . Prior customer service experience is helpful but not required. Valid South Carolina drivers license or ID . Deadline to Apply Open until filled Apply online at www.sumtersc.gov or mail resume with cover letter along with application to City of Sumter Human Resources 21 N. Main Street Sumter SC 29150 The City of Sumter is an Equal Opportunity Employer and participates in E -Verify. E -Verify allows participating employers to verify the employment eligibility of their newly hired employees and the validity of their Social Security Numbers. E -Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration. This Notice is not intended to be an all -inclusive list of duties knowledge skills and abilities required to do the job. This is intended only to describe the gener al nature of the job. A more comprehensive list of duties responsibilities and essential job functions is available i n the job description.