Intern: People & Culture Transformation (Fall 2026)

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

Position Summary

The People & Culture Transformation Intern plays a key role in supporting strategic transformation initiatives across the People & Culture function. This position partners closely with People & Culture leaders and subject matter experts to better understand how work flows through the organization, identify opportunities to simplify processes, improve employee experiences, enhance operational effectiveness, and support data-driven decision making.

The intern will help map workflows and value streams, identify opportunities for continuous improvement, establish meaningful success measures and predictive metrics, document standard operating procedures (SOPs), and assist in developing practical policies, procedures, and guidelines that enable scalable and sustainable ways of working.

This role is ideal for a curious, analytical, and innovative student interested in Human Resources, Organizational Development, Business Transformation, People Analytics, or Process Improvement.

Key Responsibilities

Process Improvement & Transformation

• Partner with People & Culture leaders to understand current workflows, processes, and operational challenges.
• Facilitate documentation of end-to-end processes and value streams across People & Culture functions.
• Identify process improvement opportunities that reduce complexity, eliminate waste, improve employee experience, and increase organizational effectiveness.
• Support continuous improvement initiatives by researching industry and HR best practices.
• Assist in designing future-state processes and recommendations that improve efficiency and scalability.

Workforce Analytics & Performance Measurement

• Help define and document key performance indicators (KPIs), success metrics, and leading indicators that support strategic decision making.
• Assist in identifying predictive metrics that provide insights into organizational health, workforce trends, and process performance.
• Support data collection, analysis, and visualization activities.
• Develop dashboards, reporting frameworks, and recommendations that enable leaders to make informed business decisions.
• Present findings and recommendations to People & Culture stakeholders.

Documentation & Governance

• Create and maintain process documentation, SOPs, work instructions, and process maps.
• Assist in drafting policies, procedures, and guidelines that are practical, user-friendly, and aligned with organizational needs.
• Ensure documentation balances consistency and governance without creating unnecessary bureaucracy.
• Support efforts to standardize ways of working across teams while maintaining flexibility where appropriate.

Stakeholder Engagement

• Build relationships with leaders and team members across the People & Culture organization.
• Conduct interviews, workshops, and information-gathering sessions to understand business needs and process requirements.
• Partner with stakeholders to validate recommendations and drive adoption of improved practices.
• Support change management and communication activities related to transformation initiatives.
• Developed meaningful KPI and success measurement frameworks.
• Created SOPs and process documentation that enable consistency and scalability.
• Contributed actionable insights that support People & Culture transformation efforts.
• Helped leaders make better, data-informed decisions through analysis and recommendations.

Qualifications

Required

• Currently pursuing a Bachelor's degree in:
• Business Management
• Human Resources
• Organizational Development
• Industrial Engineering
• Organizational Leadership
• Related field

OR

• Currently pursuing a Master's degree in:
• Human Resources
• Organizational Development
• Industrial-Organizational Psychology
• Business Administration (MBA) with Human Resources focus
• Related field
• Fall interns may work up to 30 hours per week
• Applicants must have a minimum cumulative grade point average of 2.75 and  have completed 30 semester hours of undergraduate studies.

Desired Competencies

Curiosity & Learning Agility

• Demonstrates a passion for learning and understanding how organizations operate.
• Asks thoughtful questions and actively seeks new perspectives.

Analytical Thinking

• Uses data and facts to identify trends, insights, and opportunities.
• Breaks down complex problems into manageable components.

Problem Solving & Innovation

• Thinks creatively to improve processes and outcomes.
• Challenges the status quo and proposes practical solutions.

Relationship Building

• Establishes trust and credibility with stakeholders at all levels.
• Collaborates effectively within cross-functional teams.

Communication

• Clearly communicates ideas, recommendations, and findings.
• Creates organized and professional documentation and presentations.

Accountability

• Takes ownership of assignments and follows through on commitments.
• Demonstrates reliability, initiative, and attention to detail.

Preferred

• Coursework or experience in:
• Process Improvement
• Lean or Continuous Improvement methodologies
• Organizational Design
• Workforce Analytics
• Business Process Mapping
• Change Management
• Data Analysis
• Experience using:
• Microsoft Excel
• Power BI
• Visio, Lucidchart, or process mapping tools
• PowerPoint and Microsoft 365 applications

Why This Internship Matters

This internship provides a unique opportunity to work directly with People & Culture leaders and contribute to enterprise transformation initiatives. The role offers exposure to organizational effectiveness, workforce analytics, business transformation, process design, change management, and strategic HR, giving the successful candidate hands-on experience influencing how work gets done and how people strategies create business value.

At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company's growth. For all intern and co-op positions, the hourly range is set at $17.00 - $46.00. The hourly rate for these roles is determined by several factors including, but not limited to, geographic location, academic classification, and degree seeking area of study. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.

We also offer the following benefits to interns and co-ops:

• Housing assistance, when applicable
• Countless career opportunities / internal mobility across our global organization
• Training and personal development

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group's leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

Mack Trucks is part of Volvo Group. Founded in 1900, Mack Trucks is an iconic brand that embodies the American spirit: pioneering, hard-working, authentic and ambitious. Mack trucks are recognized around the world as "The American Truck You Can Count On," thanks to our durable, reliable and application-driven vehicles that get the job done. With Mack Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. We make our customers win.