Customer Service Representative - Candidate & Client Support for Staffing operations
Location: Houston, TX (In corporate office) Katy, TX 77094
Schedule: 8 am to 4 pm
Experience Level: Entry Level
Job Summary:
We're looking for a friendly, organized Customer Service Representative to be the first point of contact for our candidates, consultants, and clients. You'll handle front desk calls, help people get answers quickly, and coordinate the onboarding and compliance steps that keep our consultants working. This is a great entry point into the staffing industry. Training is provided, and no prior office experience is required.
Key Responsibilities:
- Answer and route front desk calls and emails from candidates, consultants, and clients
- Provide candidates and clients a professional, positive experience
- Schedule and coordinate HR related and compliance activities (training will be provided)
- Send timesheet reminders and follow up with consultants to make sure timesheets are submitted and approved on schedule
- Provide general administrative support to the HR and Customer service teams
Qualifications:
- High School Diploma or GED required. Recent graduates are encouraged to apply.
- 0-1 year of experience. Customer service, retail, hospitality, cashier, receptionist, or call center experience is a plus.
- Clear, professional phone manners and good written communication
- Comfortable following up persistently and politely on deadlines
- Basic computer skills, including Microsoft Office (Outlook, Word and Excel preferred)
- Organized, detail-oriented, and careful with confidential information
- Eager to learn and able to work both independently and as part of a team