Interline Customer Service Agent (LAX) - Full-Time

Company Description

McGee is reinventing airport and aviation services throughout North America. Our teams of motivated, high-performing individuals are bringing a scrappy, new, go-getter agility to ground handling and other services. We are flexible, adaptable, resourceful, collaborative, and inclusive.

Our Values

Safety, Mutual Respect, Service, Accountability, Integrity, Pride

Starting Rate

$29.51/hr with benefits

$32.65/hr without benefits

Benefits

• Free stand-by travel privileges for you and eligible family members…explore the world on us!
• Exclusive travel discounts on hotels, car rentals, & cruises
• Comprehensive health benefits program, including medical, dental, & vision insurance
• 401(k) with company match
• Life insurance
• Quarterly bonus plan
• Education assistance
• Holiday pay
• Paid time off

Job Description

The Interline Passenger Support Agent supports a positive passenger experience by providing directions, answering general travel questions, and assisting with baggage as passengers transition between international and domestic terminals. This role works in a fast-paced airport environment, requiring strong customer service skills, attention to detail, and a commitment to safe and efficient operations.

Key Responsibilities

• Assist passengers with baggage recheck and handling, including accurately scanning baggage using handheld scanning devices.
• Provide courteous and patient customer service by assisting passengers with directions, general travel questions, and other needs as they transition between terminals.
• Maintain awareness of operational and safety requirements, follow established procedures, and report potential hazards or security concerns.
• Maintain open and honest communication that creates an inclusive, engaging, and high-performance culture that demonstrates McGee's values of Safety, Service, Integrity, Mutual Respect, Accountability, and Pride.
• Perform other duties as assigned to support McGee's successful business operation.

Qualifications

Required

• 1 or more years of experience with customer service.
• Exceptional interpersonal skills with the ability to work effectively with passengers and coworkers.
• Ability to follow established procedures and anticipate the needs of others in a fast-paced environment.
• Ability to work at a constant and quick pace.
• Understanding and ability to utilize electronic tools to interpret flight schedules and airline flight destination information.
• Reliably work independently without constant supervision.
• Ability to pass a pre-employment drug test.
• Willingness to participate in a criminal background check.
• Ability to obtain & maintain an airport SIDA badge, US Customs seal, and USPS security clearance.
• Ability to work any shift, including early mornings, late nights, weekends and Holidays.
• Lifting up to 75 pounds on a frequent basis.
• Proficiency in English (written and spoken).
• Must be able to bend, stoop, squat, reach, and grasp.
• Ability to maintain reliable attendance.
• Performing basic mathematical functions. (e.g., counting bags)
• High school diploma or equivalent.
• Must be at least 18 years of age.
• Must be authorized to work in the U.S.

Preferred

• Previous airport experience.

Additional Information

This job description outlines the essential functions and requirements for this position. Team Member must be able to perform these key responsibilities, with or without reasonable accommodation, unless doing so would cause undue hardship to the Company.

Pre-Employment Requirements

Employment is contingent upon successful completion of applicable pre-employment requirements. Depending on the position, these may include a criminal background check, drug test, driving record review, employment verification, and other job-related screenings.

Any criminal background check will be conducted after a conditional offer of employment and in accordance with applicable federal, state, and local laws.

Physical Demands & Work Conditions

Lifting/Carrying: Ability to occasionally lift or carry baggage weighing up to 50 pounds onto raised surfaces.

Movement:

• Frequent standing, walking, bending, kneeling, stooping, squatting, crawling, and twisting for extended periods (up to 8-hour shifts or more).

• Manual dexterity required for handling documents and operating equipment.

Union Information

This position is part of a Collective Bargaining Agreement (CBA). Per the CBA, work schedules are awarded based on seniority. New hires are awarded their initial shift based on operational need. Therefore, the company cannot guarantee certain days off.

EEO Statement

McGee Air Services does not tolerate discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital status, disability, protected veteran status, genetic information, or any other basis protected by applicable law. Employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants are also protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions absent undue hardship and consistent with applicable law.