Interim Subsidy Case Manager

The Interim Subsidy Case Manager in the Shallow Subsidy Program works as part of a multi-disciplinary team serving clients in the community. S/he will provide transitional support, case management to Permanently Housed participants, and will collaborate closely with landlords to mediate landlord-tenant issues and ensure successful tenancies, which would include, but not be limited to, the following activities:

• Participate in weekly/monthly staff meetings, and CIS meetings as needed.
• Conduct initial assessment to determine client’s specific needs.
• Document and maintain up-to-date information on services provided to participants in the County Homeless Automated Management Platform (CHAMP) , Intervention, Response, Plan (GIRP).
• Services provided shall include outreach and engagement; intake and assessment; individualized service planning; housing and rental assistance; linkages to health, mental health, substance use disorder services and other supportive services; ongoing monitoring and follow-up; assistance with benefits establishment, transportation, and legal issues; crisis management; eviction prevention; client education; housing location services; coordination and collaboration with community partners.
• Tracking and documenting participant progress through case management.
• Collaborate with care teams and connected health care professionals to maintain stable permanent housing.
• Assessing participants’ overall wellness, needs, preferences and abilities to connect them with the appropriate resources.
• Establish and maintain relationships with landlords, property management companies.
• Conduct annual habitability inspections of permanent housing units where program participants reside.
• The Interim Subsidy Case Manager will be responsible for maintaining regular ongoing face-to-face home visits(one visit pre month or as needed).
• The Interim Subsidy Case Manager will submit check requests for Property Management/landlords monthly.
• Provide tenant education: tenant rights and responsibilities, housing discrimination and communication with landlords.
• Case managers will attend mandatory annual training on tenant/housing rights in California.
• Maintain a regular and open line of communication with landlords in-order to assess the landlords’ satisfaction with the programs and address any questions or concerns that landlord may have.
• Assist clients with budgeting and money management including assistance with household budgeting; assistance with overcoming bad credit, no credit, and/or eviction histories; and arranging for representative payees for clients who require assistance in money management and/or are at-risk for non-payment of rent.
• Participate in staff meetings and attend CHAMP approved trainings monthly as assigned on Talent Works
• Working with Brilliant Corners to ensure monthly rents are paid in a timely and accurate.
• Providing crisis intervention resources as needed if the clients’ housing stability is in danger.
• The Interim Subsidy Case Manager will maintain a caseload. Caseload is subject to fluctuation by the program’s funder(s).
• Respond to grievances from landlords & participants related to housing conditions & provide resolution per policy.
• Adopts a “whatever-it-takes” approach in assisting clients to retain housing and independent living.
• Interim Subsidy Case Manager will practice the Housing First model, Harm Reduction, Conflict Resolution, and Trauma Informed Care.
• Develop and foster linkages with other social service agencies to provide clients with access to the broadest possible range of supportive services.  Attend training and meetings as deemed necessary.
• Maintain individual tracking systems for DV participants.
• Other duties include maintaining all elements of client folders with emphasis on accuracy, thoroughness, and timeliness.
• Other duties as assigned by the program manager.

The Salvation Army's social services can be fulfilling experience for those passionate about helping others and making a tangible difference in the community. The organization offers a wide range of social services, from providing basic needs like food and shelter to offering case management and counseling.