Interim IT Support Contractor

Position Summary

Our client is seeking an Interim IT Support Contractor to provide temporary IT support coverage for approximately 1–2 months. The role will support approximately 60 corporate employees and 60 retail managers, handling daily technical support, user account management, hardware setup, inventory maintenance, and coordination with external IT partners and vendors.

Responsibilities

Daily Help Desk & User Support

• Provide technical support for approximately 60 corporate employees and 60 retail managers.
• Support macOS, Windows, and ChromeOS devices.
• Troubleshoot productivity, collaboration, creative software, video conferencing, and related business applications.
• Triage and resolve end-user hardware, software, and basic access issues.
• Assist with password resets, multi-factor authentication, and application login issues.
• Escalate issues to appropriate internal contacts when necessary.

Employee Onboarding & Offboarding

• Create user accounts and assign standard permissions across business systems and applications.
• Revoke system access promptly during employee offboarding.
• Disable user accounts and terminate application licenses upon notification.

Hardware Procurement & Inventory

• Coordinate hardware and accessory purchases with the organization’s internal administrative contact and approved vendors.
• Perform basic setup and provisioning of laptops for incoming employees.
• Maintain accurate hardware inventory records.

Partner & Retail Escalations

• Coordinate with the organization’s managed IT service provider on retail technology support tickets.
• Provide primary support for point-of-sale systems, tablets, music systems, digital menu software, and related hardware.
• Route specialized retail and vendor-related IT issues to the appropriate external partner.

Qualifications

• Experience providing end-user IT support in environments using macOS, Windows, and ChromeOS devices.
• Experience troubleshooting hardware, software, account access, password, and authentication issues.
• Experience supporting employee onboarding and offboarding activities related to system access.
• Experience setting up and provisioning laptops and maintaining hardware inventory records.
• Ability to coordinate effectively with external IT service providers and technology vendors.
• Ability to support both corporate and retail users.