Intensive Case Manager - Walk-In Clinic

A nonprofit services organization in New York City is seeking a new Intensive Case Manager for a hybrid role in the Bronx supporting clients in a walk-in clinic setting by providing trauma-informed case management, referrals, and housing-related support in a fast-paced, collaborative environment.

About the Opportunity:

• Schedule: Monday to Friday
• Hours: 9am to 5pm (with a 1-hour lunch)
• Setting: Walk-In Clinic (at least 4 days onsite)

Responsibilities:

• Provide intensive case management services to walk-in clients in a domestic violence and gender-based violence setting
• Conduct intakes, assess client needs, and develop appropriate service plans and referrals
• Support clients with safety planning, crisis intervention, housing guidance, and emergency shelter placements
• Maintain accurate case notes, digital records, and caseload documentation
• Collaborate with onsite partners and internal team members to coordinate client-centered services and support high-risk cases

Qualifications:

• 5+ years of relevant Case Management experience
• Associate's Degree
• Experience working with survivors of domestic violence and/or gender-based violence
• Experience assisting clients with public benefits, housing, Medicaid, SNAP, or similar supports
• Strong client services background with excellent communication, listening, writing, and documentation skills
• High emotional intelligence, discretion with confidential information, and the ability to manage multiple priorities in a fast-paced environment

Desired Skills:

• Bachelor's degree in Social Work, Psychology, or a related field
• Experience with trauma-informed, survivor-centered, or shelter-based services
• Familiarity with working in a Family Justice Center or similar collaborative service environment
• Working knowledge of Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook
• Strong relationship-building skills and the ability to work effectively with diverse, underserved populations