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Integration Support Engineer

RJW Logistics Group

Woodridge, IL

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JOB DETAILS
SALARY
$90,000–$110,000 Per Year
SKILLS
Analysis Skills, Apache Kafka, Application Programming Interface (API), Business Analysis, Cloud Computing, Communication Skills, Computer Science, Continuous Improvement, Customer Relations, Data Analysis, Data Quality, Dell Computers, Dental Insurance, Detail Oriented, Disability Insurance, EDIFACT (Electronic Data Interchange For Administration Commerce and Transport), ERP (Enterprise Resource Planning), Electronic Data Interchange (EDI), Enterprise Applications, IBM Product Family, ITIL (IT Infrastructure Library), Identify Issues, Incident Management, Industry Standards, Information Technology & Information Systems, JSON, Maintain Compliance, Messaging Middleware, Microsoft Dynamics, Multitasking, NetSuite, Operational Support, Oracle, Presentation/Verbal Skills, Problem Solving Skills, Process Flow, Process Improvement, REST (Representational State Transfer), SAP, SOAP (Simple Object Access Protocol), SQL (Structured Query Language), Service Level Agreement (SLA), Software Administration, Standard Operating Procedures (SOP), Standards Development, Support Documentation, System Integration (SI), System Validation, Team Lead/Manager, Technical Support, Testing, Vision Plan, Writing Skills, XML (EXtensible Markup Language)
LOCATION
Woodridge, IL
POSTED
15 days ago

Pay: $90,000 - $110,000 annually + MyShare Equity Program

Position Overview

The Integration Support Engineer is responsible for maintaining, supporting, and optimizing integration processes that enable seamless data exchange between internal systems, external partners, and enterprise applications. This role requires strong technical expertise in EDI, APIs, and data transformation, with a focus on troubleshooting, analysis, and continuous improvement. The ideal candidate excels in identifying and resolving integration issues quickly, ensuring data accuracy and reliability across all connected systems.

Key Responsibilities

Integration Support & Technical Execution

  • Monitor, troubleshoot, and resolve integration issues involving EDI, APIs, flat files, and other data transfer protocols.
  • Perform data analysis and validation to ensure successful system-to-system communication.
  • Collaborate with business analysts, developers, and third-party vendors to implement and enhance integrations.
  • Maintain compliance with trading partner requirements, internal SLAs, and industry standards.
  • Participate in deployment and testing of new or modified integrations.

Process Improvement & Documentation

  • Document integration configurations, mapping specifications, and process flows.
  • Identify recurring issues and work with the team to recommend root-cause solutions and long-term fixes.
  • Contribute to continuous improvement initiatives and help streamline integration workflows.
  • Assist in the creation and maintenance of standard operating procedures (SOPs) and support documentation.

Collaboration & Communication

  • Communicate effectively with both technical and non-technical stakeholders regarding issue status and resolution.
  • Collaborate with internal business units and external partners to ensure integration reliability and data accuracy.
  • Escalate complex issues to the Integration Support Lead or development teams when necessary.

Required Qualifications

  • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
  • 3+ years of experience in integration support, EDI operations, or application support roles.
  • Strong understanding of EDI (X12, EDIFACT), APIs (REST, SOAP), and file-based integrations (XML, CSV, JSON).
  • Experience with integration platforms (e.g., MuleSoft, Dell Boomi, IBM Sterling, Cleo, etc.).
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

  • Experience with ERP/WMS systems (e.g., SAP, Oracle, Microsoft Dynamics, NetSuite).
  • Familiarity with cloud-based integration tools and message queuing technologies (MQ, Kafka, etc.).
  • ITIL certification or experience with structured incident and problem management.
  • Working knowledge of SQL for data validation and troubleshooting.

Key Competencies

  • Technical troubleshooting and analytical thinking
  • Customer-focused and service-oriented
  • Strong attention to detail
  • Process improvement mindset
  • Team collaboration and accountability

Benefits:

401(k) matching

Medical/Dental/Vision insurance

Employee discount

Flexible spending account

Health savings account

Paid time off

Sick Days

Long-term Disability Insurance

Short-term Disability Insurance

Accidental Insurance

Critical Illness Insurance

MyShare program

About the Company

R

RJW Logistics Group