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Integration QA Lead (WFM / Salesforce)

eTeam Inc.

  • West Chester, PA
  • 2 days ago

    Highlights

    We are seeking a QA Integration Test Lead to spearhead end-to-end integration testing for a critical enterprise initiative: replacing our legacy WorkForce Management (WFM) system with Client. "Core Systems Testing: Lead the testing of deep integrations with CSG Billing, real-time scheduling tools, and middleware layers.
    eTeam Inc.

    Numbers & Facts

    LocationWest Chester, PA
    IndustryOther/Not Classified
    Company Size100 to 499 employees
    Year Founded1998
    Websitewww.eteaminc.com

    Description

    Job Title: Integration QA Lead (WFM / Client)
    Location : St Louis, MO /Charlotte, NC
    Contract duration: 6 Months

    We are seeking a QA Integration Test Lead to spearhead end-to-end integration testing for a critical enterprise initiative: replacing our legacy WorkForce Management (WFM) system with Client. This role requires a professional who understands the Client ecosystem and can navigate complex integrations involving CSG, provisioning, and enterprise billing/scheduling engines. You will design the testing framework to ensure seamless data flows and zero business interruption during this transition.

    Core Responsibilities:
    "Integration Strategy: Define and execute the E2E integration test strategy for migrating legacy WFM systems to Client.
    "Ecosystem Navigation: Map and validate complex data paths across the Charter ecosystem, managing upstream and downstream system dependencies.
    "Core Systems Testing: Lead the testing of deep integrations with CSG Billing, real-time scheduling tools, and middleware layers.
    "Data Migration: Oversee data integrity and compliance validation for historical WFM records, employee profiles, and shift logic moving into Client.
    "Defect & Team Leadership: Drive defect triage, collaborate with Client architects and third-party vendors, and ensure prompt bug resolution.

    Required Skills & Qualifications:
    "Experience: 6+ years in QA Engineering, with 3+ years leading enterprise Client integration testing.
    "Key Platforms: Proven technical familiarity with CSG and complex workforce scheduling systems.
    "API Validation: Advanced hands-on experience testing REST/SOAP APIs using tools like Postman.
    "Client Architecture: Strong understanding of Client objects, workflows, security profiles, and integration capabilities.
    "Tools & Process: Proficiency with Jira, Agile/Scrum methodologies, and test management tools (e.g., Zephyr).
    Good to Have:
    "Client Administrator or Deployment Specialist certifications.
    "Knowledge of automated testing tools optimized for Client (e.g., Provar, Selenium).

    About Company

    Looking for a great job? Join eTeam. We’re looking for talented staffing professionals to join our staff. We also provide contract assignments and full-time jobs at Fortune 2000 Companies. We’ve been named one of the best companies to work for by Staffing Industry Analysts and New Jersey Business.

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