Integrated Care Coordinator SOHP

JOB SUMMARY:

The Integrated Care Coordinator (ICC) for the SOHP (Senior Oral Health Program) is a patient-facing care coordinator for dental services. This role provides patients with direction, health education, insurance coverage information, and support in navigating/accessing integrated health services within Community Health Systems Inc. The Integrated Care coordinator will collaborate with the community Relations department to perform outreach of the program and dental care services. They will work with inner clinic departments to promote dental services and assist in the establishing of care.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Upholds and supports the mission, philosophy, objectives, policies and ethics of CHSI.
• Utilize strong customer service skills to perform outreach and engagement by:
• Creating a friendly atmosphere that allows patient to feel comfortable and valued.
• Providing clear and accessible information about dental services and treatment options, utilize visual aids to enhance their understanding.
• Develop and maintain systematic tracking and documentation practices to ensure easy access to patient data.
• Facilitate referrals to other organizations in an attempt to secure services not available at Community Health Systems Inc. but recommended by Dental providers.
• Collaborate with Community relations to identify Seniors who may need navigation of services and help facilitate those services.
• Provide in-reach to other clinic departments and outreach in the community.
• Follows all dental protocols and Universal Precautions.
• Follows all safety policies when operating equipment; notify Dentist immediately of equipment not working properly.
• Perform all other duties as directed either formally or informally, verbally or in writing by dentist and Site Manager.

SUPERVISORY RESPONSIBILITIES:

This job has no supervisory responsibilities.

KNOWLEDGE, SKILLS AND ABILITIES:

• Bilingual (English/Spanish) preferred.
• Must possess excellent customer service including verbal and written communication.
• A high standard of professionalism and professional ethics and conduct is expected in speech, manner, attitude and appearance at all times.
• Possess strong interpersonal skills and ability to work well with others.
• Ability to deal effectively with changing situations and stressful environment.
• Ability to perform tasks related to physical activity to complete the responsibilities of the position.

EXPERIENCE AND EDUCATION:

• High school diploma or equivalent required.
• Minimum of 1 year of experience in a healthcare, dental, patient services, or care coordination setting preferred.
• Certified Dental Assistant (CDA) or Registered Dental Assistant (RDA) license preferred.
• Current American Heart Association BLS Certification required.
• Dental radiation certificate/license required, if applicable.