Intake Specialist

Job Description: The Intake Specialist role works to support the Patient Assistance Program (PAP) through providing initial triaging of patient applications, including data entry and coordination of work through the appropriate channels as determined by established business rules. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners.

 The Fountain Group is currently seeking an ­­­­­­­­Intake Specialist for a prominent client of ours.  This position is located in ­­North Chicago, IL. Details for the position are as follows:

Contract of 6 months, with potential extensions and/or conversion.

Pay rate: $21/hr.
Fully Onsite.

Job Description:

• The Intake Specialist role works to support the Patient Assistance Program (PAP) through providing initial triaging of patient applications, including data entry and coordination of work through the appropriate channels as determined by established business rules.

• Completes the intake process of all applications into Customer Relationship Management System (CRM).
• Associates and tags all images to the patient, data enters all information including patient demographic information, physician. information, drug information, and all relevant application data such as income information, household information and insurance information into the CRM.
• Conducts initial assessment of application for missing information and completes missing information patient outreach process to obtain required data.
• Completes initial assessment of simplified application.
• Identify appropriate work flow based upon business rules.
• Collaborate cross functionally to ensure processes are followed according to business rules and policies.
• Ensure all patient cases are documented in the CRM in accordance with all business rules and policies.
• Conduct renewal and year end recertification's process as determined by the Client Patient Assistance Program.
• Readily assists on special project within job scope to improve reimbursement optimization when requested by management.
• Manages incoming and outgoing mail.

 

Qualifications:

• High school diploma or equivalent required. College or a 2-year Associate Degree is preferred.

• A minimum of 1-3 years' experience within an office or administrative setting.
• Exposure to core insurance (Medical and Pharmacy Benefit) knowledge a plus.
• Strong attention to detail and work independently with minimal direction.
• High quality customer service skills.

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy
 

#LI-AL1