Intake Specialist

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Description

Intake Specialist

Location: Alive main campus, Nashville, TN

Status: PRN

Hours: Minimum of 24 per month

Are you a Intake/Call Center Specialist who desires to work in a capacity in which your efforts directly impact clinicians, patients and their families? The ideal candidate is a master at multi-tasking and is very organized. If you are excited to use your talents and skill set in a way that truly makes a difference in the middle Tennessee healthcare market, we can't wait to talk with you!

SUMMARY

Under the direction of the Director of Intake & Admissions, the Intake Specialist responds to inquiry and intake calls, assists with administrative duties and is cross-trained for other provider relations roles. The Intake Specialist supports the admission of patients, communication with providers (internal and external), data entry and documentation.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Represents the agency as assigned to promote services and co-markets with provider relations representatives.
• Serves as back-up to Director of Intake & Admissions as needed.
• Serves as liaison and provides feedback from referral sources.
• Collaborates with physicians, social workers, discharge planners, and clinical coordinators to gather all available information for treatment plans (discharge orders, etc.).
• Answers and responds to multiple calls including inquiry, intake, family and healthcare providers.
• Gives accurate, consistent, compassionate attention to each call.
• Maintains patient, family and staff confidentiality.
• Files, faxes, logs and maintains data in an accurate and readily accessible fashion.
• Enters data, manipulates and retrieves data in proper reporting structure.
• Routes paperwork appropriately and in a timely manner.
• Assists with administrative duties as assigned by Director of Intake & Admissions Director of Clinical Partnerships
• Other duties may also be assigned.

Requirements

EDUCATION and/or EXPERIENCE

Associates Degree (A.A.) from college or technical school; one year's related experience and/or training; or equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS

Current driver's license and automobile insurance as required by Tennessee State Law.