Intake Specialist

Intake assistants engage with clients via phone calls, emails, texts, and in-person to gather preliminary information regarding legal matters for a variety of cases (civil rights, class action, employment, medical malpractice, sexual abuse, etc.), while demonstrating empathy, patience, and understanding. Duties also include databasing and documentation of medical records, email, accident reports, etc., client follow-up communication, collaboration with attorneys and other staff, and administrative tasks as needed, including general phone calls, making copies, scanning, uploading files, etc.

Intake Specialist
Los Angeles, CA 90045
 
Salary:  $55 - 60k a year DOE
 
BENEFITS:

• Employers currently pays 100% of employee medical and dental premium
• Paid Vacation & Sick Days
• 12 Holidays
• 401k and profit-sharing plan – all full-time employees are eligible after 1 year
• Paid parking and free on site gym

 
ROLE DESCRIPTION:

• Our intake team is the first point of contact for individuals who have been injured or harmed. Intake assistants engage with clients via phone calls, emails, texts, and in-person to gather preliminary information regarding legal matters for a variety of cases (civil rights, class action, employment, medical malpractice, sexual abuse, etc.), while demonstrating empathy, patience, and understanding.
• Duties also include databasing and documentation of medical records, email, accident reports, etc., client follow-up communication, collaboration with attorneys and other staff, and administrative tasks as needed, including general phone calls, making copies, scanning, uploading files, etc.

 
QUALIFICATIONS:

• Must speak English. Multiple language proficiencies preferred.
• Minimum 3 years of sales experience, customer service experience, and/or crisis counseling, prior legal experience also preferred.
• Previous experience using Case Management software
• Resourceful and motivated problem solver
• Proven track record to meet goals and deadlines
• Caring, empathetic to clients in crisis.

 
We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.
 
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