DUTIES AND RESPONSIBILITIES (Work assignments may vary depending on the department’s needs and will be communicated to the applicant or incumbent by leadership):
- Conduct housing assessments in person and by phone, ensuring proper documentation and accurate referrals are made to the county same day.
- Complete intake interviews for ES housing programs and fully execute intake paperwork.
- Create and maintain HMIS electronic records and case notes for participants, ensuring that data is entered same day, while maintaining 99% data accuracy and completeness.
- By creating an environment of empowerment and utilizing a strengths-based philosophy, refer participants to eligible services and provide necessary support to reduce barriers and establish linkages to housing and other services.
- Participate in required meetings and trainings internally and in coordination with collaborators.
- Cross train with other ES staff to promote knowledge and skills and to ensure adequate coverage of daily operations, and to provide back up to programs as needed.
- Maintain working knowledge of shelter resources in the community, and use current internal process to refer participants to Primavera shelters.
- Maintain professional relationships and boundaries with participants, and follow confidentiality policies.
- Adhere to and demonstrate Primavera’s guiding principles of integrity, respect, accountability, compassion, and leadership.
- Other duties as assigned by leadership.
KNOWLEDGE, SKILLS, AND ABILITIES
- Superb knowledge of community resources for people experiencing homelessness or at risk of homelessness and the ability to offer referrals to those resources spontaneously.
- Excellent verbal and written communication skills.
- Demonstrated ability to seamlessly multi-task between telephone, documents, and data entry during service delivery.
- Work independently with minimal daily supervision.
- Ability to work collaboratively with diverse populations of participants, volunteers, staff, local public agencies and organizations.
- Effectively manage stress in a fast-paced work environment.
- Assess and evaluate situations and respond in a professional and safe manner.
- Ability to positively embrace change and to make course corrections as needed.
MINIMUM QUALIFICATIONS
- Bachelor’s degree in related field from an accredited college or university.
- At least one year of professional social services work experience as a resource specialist or case manager.
- Proficiency with computer systems and software, including Microsoft Word, Excel, and Outlook.
- Proficiency (and minimum one year of experience) with computer database systems for entering data and tracking referral information.
- Demonstrated ability to build rapport and gain trust with diverse individuals.
- Must possess a valid Arizona Driver’s license, clean driving record, proof of insurance, and reliable transportation.
- Current CPR and First Aid certification, or ability to obtain upon hire.
- Level 1 fingerprint clearance card, or ability to obtain upon hire.
Please note: A combination of relevant education and experience may be considered in lieu of degree.
PREFERRED QUALIFICATIONS
- Bilingual (English/Spanish)
- Demonstrated ability to articulate and implement best practices in housing services for individuals and families experiencing homelessness.
- Demonstrated ability to articulate and implement best practices working with people living in poverty/at risk of homelessness.
PHYSICAL ENVIRONMENT/CONDITIONS
- Office environment with moderate office noise levels
- Ability to meet with clients in an office setting and facilitate deskwork processes on a full workday basis.
- Visual acuity and hand dexterity to discern information, complete records and reports, and enter data information into the computer system.
- Ability to climb up stairs and travel to other locations as needed for home visits, meetings, etc.
- Ability to lift 25 pounds.