Intake Specialist

Vail Health has become the world's most advanced mountain healthcare system. Vail Health consists of an updated 520,000-square-foot, 56-bed hospital.  This state-of-the-art facility provides exceptional care to all of our patients, with the most beautiful views in the area, located centrally in Vail. Learn more about Vail Health here.\n \nAbout the opportunity:\n \nThe Intake Specialist is a support position to both the clinical and administration teams at the Precourt Healing Center. This position plays a vital hands-on role as an initial contact during patient's arrival to the facility, ensuring a smooth transition to care. This role is the main contact for pre-registration and admit-registration, maintaining professionalism in welcoming patients, visitors, and staff. This position supports the Intake & Admissions Coordinator to ensure a seamless workflow. The Intake Specialist also works closely with the hospital's Utilization Management/Utilization Review, Admissions, Insurance Verification, and Financial Advisor teams. Given the high-acuity environment, flexibility is essential; this role requires filling multiple functions as needed on any given day in a fast-paced setting in which safety and caution is critical. Responsibilities include supporting onsite teams with various tasks, such as: crisis management (hands on and verbal de-escalation), coordinating visitation, receiving deliveries and delivering to floors, obtaining patient signatures, escorting visitors, answering phone calls, and assisting with unit floor tasks including patient care needs. This role may also involve supporting lab registrations and performing administrative duties like scheduling and coordinating requests.\n \n \n \nWhat you will do:\n\n Patient Registration Management:\u202fObtains, verifies, and registers patient information while ensuring a streamlined admissions process through effective communication with the Intake & Admissions Coordinator and Hospital Admit team. \n Crisis Management:\u202fTrained in de-escalation techniques affording the ability to manage escalated interactions in crisis situations as a team or individual and alerting response system.  This includes sitting with patients and ensuring their safety until additional team support arrives.\n Safety Procedures:\u202fConducts safety checks and assists with belongings searches for both patients and visitors. Trained and responsible for identifying a potentially unsafe situation and communicating and escalating effectively. \n Effective Communication:\u202fCommunicates clearly and professionally with patients, visitors, community partners, providers, and colleagues through various channels (in-person, email, telephone, fax, Microsoft Teams) while resolving non-clinical questions. \n Documentation Management:\u202fEstablishes and maintains files, scans medical records timely, and ensures organized information systems.  Collaborates with outside agencies and internal departments to fulfill documentation requests.  \n Data Support:\u202fActively participates in departmental data collection, analysis, and reporting to meet compliance regulations, performing ongoing documentation audits for various requirements. \n Versatile Role Engagement:\u202fWorks in diverse patient settings in and around the Edwards Community Health Campus, including floor units, outpatient support, and external collaboration.  \n Team Involvement:\u202fAttends departmental staff meetings and huddles, provides feedback, and assists in training and educating new staff members. \n Cultural Competency:\u202fModels the principles of a Just Culture and upholds Organizational Values, fostering teamwork and inclusivity. \n Additional Duties:\u202fPerforms other tasks as assigned, showcasing flexibility and adaptability in a dynamic environment. \n Compliance Awareness:\u202fMaintains HIPAA compliance and demonstrate understanding of patient privacy sensitivities. \n \nThis description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.\n \n \n \nWhat you will need:\n \n \n \nExperience:\n\n One year of experience in behavioral health, healthcare, previous admitting, clerical, customer service, or hospitality, required.\n Experience in Behavioral Health, preferred.\n Knowledge of community resources, preferred.\n Knowledge of the Spanish language a plus.\n \nLicense(s):\n\n N/A\n \nCertification(s):\n\n Basic Life Support (BLS), required\n \nComputer / Typing:\n\n Must possess, or be able to obtain within 90 days, the computer skills necessary to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc. Must have typing and computer skills for this position.\n \nMust have working knowledge of the English language, including reading, writing, and speaking English.\n \n \n \nEducation:\n\n Course work or experience with Medical Terminology, preferred.\n \n \n \n \n \nBenefits at Vail Health Include:\n\n Competitive Wages & Family Benefits:\n Competitive wages\n Parental leave (4 weeks paid)\n Housing programs\n Childcare reimbursement \n \n\n Comprehensive Health Benefits: \n Medical\n Dental \n Vision\n \n\n Educational Programs: \n Tuition Assistance \n Existing Student Loan Repayment\n Specialty Certification Reimbursement\n Annual Supplemental Educational Funds\n \n\n Paid Time Off:\n Up to five weeks in your first year of employment and continues to grow each year.\n \n\n Retirement & Supplemental Insurance:\n 403(b) Retirement plan with immediate matching \n Life insurance\n Short and long-term disability\n \n\n Recreation Benefits, Wellness & More:\n Up to $1,000 annual wellbeing reimbursement\n Recreation discounts\n* Pet insurance\n \n\n \n \n \nPay is based upon relevant education and experience per hour.\n \nHourly Pay:\n \n$23.20-$31 USD\n\n